F&B Host In Room Dining - Park Hyatt Jakarta

Park Hyatt; Jakarta Pusat; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Park Hyatt Jakarta is seeking a hospitality professional to uphold brand promises and deliver exceptional guest service. The role emphasizes leadership, guest interaction, and cross-department service excellence in a five-star setting.

The ideal candidate will have Indonesian nationality, at least one year in a luxury hotel, and strong English communication, leadership, and people management skills to sustain high hotel standards and guest satisfaction.

Qualifications

• Indonesian nationality is required.
• Minimum 1 year of experience in a similar position in a 5-star international hotel chain.
• Experience in luxury hotels or international exposure is a plus.
• Strong leadership and business acumen.
• Excellent English communication, guest service mindset, and people management skills.

Responsibilities

• Deliver brand promise and provide exceptional guest service at all times.
• Provide excellent service to internal customers across departments.
• Handle guest complaints and inquiries courteously and ensure problems are resolved.

Skills

Leadership

People management

Business acumen

Guest service

English communication

Education

Degree in Hospitality or related field

Job description

Organization- Park Hyatt Jakarta

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Hygiene, Health and Food Safety
• Implement food safety programs and procedures.
• Always practice safety in handling food.
• Performing personal and environmental hygiene in food and beverage business

Summary

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Hygiene, Health and Food Safety
• Implement food safety programs and procedures.
• Always practice safety in handling food.
• Performing personal and environmental hygiene in food and beverage business

Qualifications

• Indonesian Nationality with a degree in Hospitality or related field
• Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
• Previous experience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen
• Excellent English communication skills, strong guest service mindset and people management & development skills