5-Star Luxury F&B Host & Guest Experience Leader

Hyatt Hotels Corporation; Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Hyatt Hotels Corporation in Jakarta is seeking a Hospitality professional to uphold brand standards and deliver exceptional guest service. The role requires Indonesian nationality, a degree in Hospitality or related field, and at least one year of experience in a luxury international hotel.

Strong English communication, guest-service mindset, and leadership skills are essential; Mandarin would be an asset. Join our team to contribute to a premium guest experience and uphold Hyatt’s standards

Qualifications

• Indonesian Nationality with a degree in Hospitality or related field.
• Minimum 1 year experience in a similar position in a five-star international hotel chain.
• Prior luxury hotel or international experience is advantageous.
• Strong leadership and business acumen.
• Excellent English communication skills and guest service mindset.

Responsibilities

• Ensures the delivery of brand promise and exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest complaints and inquiries courteously and efficiently, ensuring problems are resolved.
• Maintains positive guest and colleague interactions with good working relationships.
• Adheres to hotel rules and procedures, including Hygiene, Health and Food Safety policies.
• Implements food safety programs and procedures.
• Practices safety in handling food at all times.
• Maintains personal and environmental hygiene in food and beverage operations.

Skills

English communication

Guest service mindset

People management

Mandarin asset

Education

Degree in Hospitality or related field

Job description

Hyatt Hotels Corporation in Jakarta is seeking a Hospitality professional to uphold brand standards and deliver exceptional guest service. The role requires Indonesian nationality, a degree in Hospitality or related field, and at least one year of experience in a luxury international hotel.

Strong English communication, guest-service mindset, and leadership skills are essential; Mandarin would be an asset. Join our team to contribute to a premium guest experience and uphold Hyatt’s standards