Luxury F&B Host: Guest Experience Leader

Hyatt Hotels Corporation; Jakarta Timur; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Hyatt Hotels Corporation in Jakarta is seeking a guest services professional to ensure brand promise delivery and exceptional guest service. The role involves coordinating with internal departments, handling guest inquiries, and maintaining strong guest and colleague relations.

The ideal candidate has a hospitality degree, 1+ year in a luxury hotel setting, and strong leadership and English communication skills. Mandarin is considered an asset for this position.

Qualifications

• Indonesian nationality with a degree in Hospitality or related field.
• Has minimum 1 year experience in a similar position in a 5-star international hotel chain.
• Previous experience in a Luxury Hotel or international experience is advantageous.
• Strong leadership and business acumen.

Responsibilities

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to resolve problems satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Hygiene, Health and Food Safety.
• Implement food safety programs and procedures.
• Always practice safety in handling food.
• Performing personal and environmental hygiene in food and beverage business

Skills

Leadership

Business acumen

English communications

Guest service mindset

People management

Education

Hospitality degree

Job description

Hyatt Hotels Corporation in Jakarta is seeking a guest services professional to ensure brand promise delivery and exceptional guest service. The role involves coordinating with internal departments, handling guest inquiries, and maintaining strong guest and colleague relations.

The ideal candidate has a hospitality degree, 1+ year in a luxury hotel setting, and strong leadership and English communication skills. Mandarin is considered an asset for this position.