In-Room Dining Host — Luxury Guest Experience

Hyatt Hotels Corporation; Jakarta Timur; On-site; IDR 27,552,000 - 55,104,000; Full time

Job summary

Park Hyatt Jakarta is seeking an hourly, entry-level Food & Beverage employee for the Jakarta JW location. This full-time local role focuses on delivering the Hyatt brand promise and exceptional guest service in a luxury hotel environment.

Ideal candidates have Indonesian nationality with a hospitality degree and at least 1 year in a similar 5-star setting. English proficiency and a strong service mindset are essential for success.

Qualifications

• Indonesian nationality with a degree in Hospitality or related field.
• Has minimum 1 year experience in a similar position in 5-star International Hotel Chain.
• Previous experience in Luxury Hotel or international environment is an advantage.
• Strong in leadership and business acumen.
• Excellent English communication skills, strong guest service mindset and people management & development skills.

Responsibilities

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Hygiene, Health and Food Safety
• Implement food safety programs and procedures.
• Always practice safety in handling food.

Job description

Park Hyatt Jakarta is seeking an hourly, entry-level Food & Beverage employee for the Jakarta JW location. This full-time local role focuses on delivering the Hyatt brand promise and exceptional guest service in a luxury hotel environment.

Ideal candidates have Indonesian nationality with a hospitality degree and at least 1 year in a similar 5-star setting. English proficiency and a strong service mindset are essential for success.