HR Services Specialist

Home Credit Indonesia; Jakarta Pusat; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Home Credit Indonesia is seeking an HR Services & Benefits Specialist to deliver efficient HR services and administer employee benefits programs. You will support employees, manage benefits such as health and life insurance, and ensure compliance with labor laws.

The role requires a degree in HR or related fields and 3–5 years in HR operations or benefits administration along with strong Excel and HRIS skills.

Qualifications

• Bachelor’s degree in HR, business, psychology, management, or related field.
• 3–5 years in HR operations, shared services, benefits, or compensation.
• Understanding of labor regulations and welfare programs.
• Proficient in HRIS and MS Office, especially Excel.
• Strong customer service mindset with excellent communication.
• Able to handle sensitive and confidential information.

Responsibilities

• Serve as the primary contact for HR policies, benefits, and services.
• Manage onboarding, data changes, and offboarding processes.
• Maintain accurate employee records and HR documentation.
• Coordinate enrollment, changes, and termination of benefits.
• Communicate benefits policies and program updates to employees.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Stakeholder management

Confidential information handling

Education

Bachelor's degree in HR/Business Admin

Tools

HRIS

Microsoft Excel

Microsoft Office

Job description

The HR Services & Benefits Specialist is responsible for delivering efficient HR services and administering employee benefits programs, including health insurance, life insurance, and other employee welfare programs. The role ensures employees receive accurate HR support, benefits are managed effectively, and all related policies comply with company regulations and applicable labor laws.

Key responsibilities:

Serve as the primary point of contact for employee inquiries related to HR policies, benefits, and employee services.

Manage employee lifecycle administration including onboarding, employee data changes, and offboarding processes.

Maintain accurate employee records and HR documentation.

Coordinate employee enrolment, changes, and termination of benefits coverage.

Communicate benefits policies, eligibility requirements, and program updates to employees.

We are looking for:

Bachelor's degree in human resources, Business Administration, Psychology, Management, or a related field.

3 to 5 years of experience in HR Operations, HR Shared Services, Benefits Administration, or Compensation & Benefits.

Understanding of labor regulations and employee welfare programs.

Proficiency in HRIS and Microsoft Office applications, especially Excel.

Strong customer service orientation with excellent communication and interpersonal skills.

Problem-solving and stakeholder management abilities.

Ability to handle sensitive and confidential information.

Comfortable working in a fast paced and dynamic working environment.