Hotel General Manager: Guest Experience & Operations

PT. JOE GREEN INDONESIA; Tangerang Selatan; Sur place; IDR 250 000 000 - 360 000 000; Plein temps

Résumé du poste

PT. JOE GREEN INDONESIA is seeking an experienced Hotel Operations Manager to oversee daily functions across Front Office, Housekeeping, and Guest Services in Tangerang Selatan. You will drive guest satisfaction, ensure service quality, and maintain room readiness.

You will lead and develop hotel staff, manage budgets and reports, and collaborate with other departments to optimize revenue and efficiency. Fluency in English is required; shifts and peak seasons are expected.

Qualifications

• Minimum Diploma (D3) or Bachelor's in Hospitality or related field.
• At least 5 years in hotel operations, with supervisory experience.
• Hands-on Front Office and Housekeeping/Room Attendant operations.
• Strong knowledge of hotel operations and guest service standards.
• Experience in budgeting, cost control, revenue management, and finance.
• Ability to prepare and analyze budget, revenue and occupancy reports.
• Strong leadership, communication, and decision-making skills.
• Understanding of revenue, room rates, occupancy and profitability.
• Proficient in Microsoft Office and hotel PMS systems.
• Fluent English in speaking and writing.
• Willing to work shifts, weekends, and peak seasons.

Responsabilités

• Oversee daily hotel operations including Front Office, Housekeeping, and Guest Services.
• Ensure guest experience, service quality, cleanliness, and room readiness.
• Lead, supervise, and develop staff to meet targets.
• Handle guest complaints and resolve issues effectively.
• Monitor occupancy, costs, inventory and performance.
• Coordinate with departments for smooth operations.
• Ensure compliance with SOPs, policies, and safety standards.

Connaissances

Guest service

Front Office

Housekeeping

Budgeting

Revenue management

Leadership

Communication

Decision making

English

MS Office

Formation

Diploma (D3) or Bachelor7s Degree (S1)

Outils

Microsoft Office

Hotel PMS systems

Description du poste

PT. JOE GREEN INDONESIA is seeking an experienced Hotel Operations Manager to oversee daily functions across Front Office, Housekeeping, and Guest Services in Tangerang Selatan. You will drive guest satisfaction, ensure service quality, and maintain room readiness.

You will lead and develop hotel staff, manage budgets and reports, and collaborate with other departments to optimize revenue and efficiency. Fluency in English is required; shifts and peak seasons are expected.