Hotel General Manager: Drive Revenue & Guest Experience

PT EGI RESOURCES; Jakarta Selatan; On-site; IDR 1,200,000,000 - 2,400,000,000; Full time

Job summary

PT EGI RESOURCES in Jakarta Selatan seeks an experienced General Manager to oversee daily hotel operations across all departments and to deliver exceptional guest service.

The role requires budget and cost awareness, leadership of department managers, and the development of business strategies to increase occupancy and revenue while maintaining quality, safety, and compliance with SOPs and legal requirements.

Qualifications

• Bachelor’s degree in Hospitality or related field.
• Minimum 5 years of experience in hospitality / General Manager hotel.
• Excellent English communication skills; additional languages a plus.
• Professional attitude with strong customer service and interpersonal skills.
• Ability to manage in a fast-paced environment and multitask.
• Familiarity with hotel systems is an advantage.

Responsibilities

• Manage daily hotel operations across all departments.
• Ensure excellent guest service and resolve major guest issues.
• Achieve revenue, occupancy, and profitability targets.
• Monitor budgets, costs, and financial performance.
• Lead, coach, and develop department managers and staff.
• Ensure compliance with policies, SOPs, and legal requirements.
• Develop business strategies to increase occupancy and revenue.
• Maintain quality, safety, and operational standards.
• Build strong relationships with guests, partners, and stakeholders.
• Report operational and financial performance to ownership or corporate management.

Skills

Excellent guest service

Strong communication

Customer focus

Operational leadership

Hotel systems

English language

Education

Bachelor’s degree in Hospitality or related field

Tools

Hotel management systems

Job description

PT EGI RESOURCES in Jakarta Selatan seeks an experienced General Manager to oversee daily hotel operations across all departments and to deliver exceptional guest service.

The role requires budget and cost awareness, leadership of department managers, and the development of business strategies to increase occupancy and revenue while maintaining quality, safety, and compliance with SOPs and legal requirements.