Hotel General Manager — Strategic Leader for Guest Excellence (WFO)

Swiss-Belhotel International; Indonesia; Hybrid; IDR 1,200,000,000 - 2,000,000,000; Full time

Benefits offered by this job

Maternity & Paternity Leave

Medical & Health Insurance

Work From Office (WFO)

General Manager

SEVP/Director/General Manager

Job summary

Swiss-Belhotel International Indonesia is seeking an experienced General Manager to oversee hotel operations, reporting directly to the Regional Director of Operations and Development.

You will lead strategic planning, budgeting, training programs and goal setting to ensure guest satisfaction, sales potential and profitability across all hotel functions.

The role requires strong leadership, English fluency, relocation willingness across Indonesia, and bold, customer‑focused decision making.

Qualifications

• Minimum 3 years prior experience in the same position.
• Fluent in English and willing to relocate across Indonesia.
• Strong leadership, people and project management skills.

Responsibilities

• Report directly to the Regional Director of Operations and Development of Swiss-Belhotel International Indonesia.
• Coordinate all hotel functions to meet profit objectives and standards.
• Interact with guests, clients, suppliers and other stakeholders.
• Develop and implement strategic plans, budgets, training and goals to maximize guest satisfaction and profitability.
• Ensure the highest level of guest satisfaction through quality service and amenities.

Skills

Leadership

People management

Project management

Strategic planning

English fluency

Tools

PMS

Office

Job description

Swiss-Belhotel International Indonesia is seeking an experienced General Manager to oversee hotel operations, reporting directly to the Regional Director of Operations and Development.

You will lead strategic planning, budgeting, training programs and goal setting to ensure guest satisfaction, sales potential and profitability across all hotel functions.

The role requires strong leadership, English fluency, relocation willingness across Indonesia, and bold, customer‑focused decision making.