Hotel General Manager

PT. JOE GREEN INDONESIA; Tangerang Selatan; On-site; IDR 250,000,000 - 360,000,000; Full time

Job summary

PT. JOE GREEN INDONESIA is seeking an experienced Hotel Operations Manager to oversee daily functions across Front Office, Housekeeping, and Guest Services in Tangerang Selatan. You will drive guest satisfaction, ensure service quality, and maintain room readiness.

You will lead and develop hotel staff, manage budgets and reports, and collaborate with other departments to optimize revenue and efficiency. Fluency in English is required; shifts and peak seasons are expected.

Qualifications

• Minimum Diploma (D3) or Bachelor's in Hospitality or related field.
• At least 5 years in hotel operations, with supervisory experience.
• Hands-on Front Office and Housekeeping/Room Attendant operations.
• Strong knowledge of hotel operations and guest service standards.
• Experience in budgeting, cost control, revenue management, and finance.
• Ability to prepare and analyze budget, revenue and occupancy reports.
• Strong leadership, communication, and decision-making skills.
• Understanding of revenue, room rates, occupancy and profitability.
• Proficient in Microsoft Office and hotel PMS systems.
• Fluent English in speaking and writing.
• Willing to work shifts, weekends, and peak seasons.

Responsibilities

• Oversee daily hotel operations including Front Office, Housekeeping, and Guest Services.
• Ensure guest experience, service quality, cleanliness, and room readiness.
• Lead, supervise, and develop staff to meet targets.
• Handle guest complaints and resolve issues effectively.
• Monitor occupancy, costs, inventory and performance.
• Coordinate with departments for smooth operations.
• Ensure compliance with SOPs, policies, and safety standards.

Skills

Guest service

Front Office

Housekeeping

Budgeting

Revenue management

Leadership

Communication

Decision making

English

MS Office

Education

Diploma (D3) or Bachelor7s Degree (S1)

Tools

Microsoft Office

Hotel PMS systems

Job description

Manage and oversee daily hotel operations, including Front Office, Housekeeping, and Guest Services.

Ensure excellent guest experience, service quality, cleanliness, and room readiness.

Lead, supervise, and develop hotel staff to achieve operational targets.

Handle guest complaints and resolve operational issues effectively.

Monitor hotel occupancy, operational costs, inventory, and overall performance.

Coordinate with other departments to ensure smooth hotel operations.

Ensure compliance with hotel SOPs, company policies, and safety standards.

Requirements

Minimum Diploma (D3) or Bachelor’s Degree (S1) in Hospitality, Hotel Management, Tourism, or related field.

Minimum 5 years of experience in hotel operations, preferably with managerial or supervisory experience.

Hands‑on experience in Front Office and Housekeeping/Room Attendant operations.

Strong knowledge of hotel operations, guest service, and hospitality standards.

Experienced in budgeting, cost control, revenue management, and monitoring hotel financial performance.

Able to prepare and analyze budget, revenue, occupancy, and operational reports.

Strong leadership, communication, problem‑solving, and decision‑making skills.

Good understanding of hotel revenue, room rates, occupancy, and profitability.

Proficient in Microsoft Office and hotel management/PMS systems.

Good command of English, both spoken and written.

Willing to work shifts, weekends, public holidays, and peak seasons.

Ability to work well under pressure, manage multiple priorities, and make effective decisions in a fast‑paced hospitality environment.