General Manager

PT SHANKEE DIGITAL HOSPITALITY; Jakarta Utara; On-site; IDR 1,200,000,000 - 2,000,000,000; Full time

Job summary

PT SHANKEE DIGITAL HOSPITALITY is seeking an experienced General Manager to lead operations in Jakarta Selatan. This contract role requires strong leadership, strategic planning, and a track record of managing full-service hotels with diverse revenue streams.

You will oversee front office, F&B, housekeeping, engineering and delivery of exceptional guest experiences, while driving revenue and cost efficiency. English fluency and a relevant degree are essential.

Qualifications

• Minimum 3–5 years of progressive experience in hotel management or similar leadership roles.
• Proven track record of managing full-service hotels or properties with diverse revenue streams.
• Strong financial acumen with demonstrated experience in budget management, revenue optimisation and P&L responsibility.
• Excellent leadership and people management skills with the ability to motivate and develop teams.
• Outstanding communication and interpersonal abilities in a multicultural environment.
• Knowledge of hospitality management systems and digital technologies.
• Understanding of Indonesian hospitality market and local business practices.
• Fluency in English.

Responsibilities

• Oversee all operational aspects of the hotel, including front office, housekeeping, food & beverage, engineering and maintenance.
• Set and achieve revenue targets, budgets and KPIs for the property.
• Lead, mentor and develop a diverse team of staff, fostering a culture of excellence.

Skills

Leadership

Financial acumen

Strategic planning

Hospitality management systems

Digital technologies

English fluency

Budget management

P&L responsibility

Education

Bachelor's degree in Hotel Management, Business Administration or related field

Tools

Hospitality management software

Reporting & analytics tools

Job description

About us PT SHANKEE DIGITAL HOSPITALITY is a forward-thinking hospitality company dedicated to delivering exceptional guest experiences through innovative digital solutions and personalised service excellence. We operate in the dynamic hospitality and tourism sector, combining traditional hospitality values with cutting-edge technology to create memorable stays and experiences for our guests. Our commitment to excellence, sustainability, and continuous improvement drives everything we do.

About the role We are seeking an experienced General Manager to lead our operations in Jakarta Selatan. This is a contract position offering the opportunity to make a significant strategic impact on our business. As General Manager, you will oversee all aspects of hotel operations, ensuring the delivery of exceptional service standards whilst maintaining operational efficiency and profitability. You will be responsible for setting the vision for the property, managing a diverse team, and driving business growth in a competitive market. This role is pivotal to the success of our Jakarta Selatan location and requires a seasoned hospitality professional with strong leadership capabilities.

Key responsibilities

Oversee all operational aspects of the hotel, including front office, housekeeping, food and beverage, engineering and maintenance

Set and achieve revenue targets, budgets and key performance indicators for the property

Lead, mentor and develop a diverse team of staff, fostering a culture of excellence and continuous improvement

Ensure consistent delivery of high-quality guest experiences and service standards across all departments

Manage relationships with key stakeholders, including corporate clients, tour operators, travel agents and local partners

Implement and oversee health, safety and security protocols to protect guests and staff

Drive marketing initiatives and promotional activities to increase market share and occupancy rates

Monitor financial performance, manage budgets and optimise cost efficiency without compromising service quality

Represent the hotel at community events and maintain positive relationships with local authorities and businesses

Develop and implement strategic plans to enhance the property's competitiveness and market positioning

What we’re looking for

Minimum 3-5 years of progressive experience in hotel management or similar hospitality leadership roles

Proven track record of successfully managing full-service hotels or properties with diverse revenue streams

Strong financial acumen with demonstrated experience in budget management, revenue optimisation and P&L responsibility

Excellent leadership and people management skills with the ability to motivate and develop teams

Outstanding communication and interpersonal abilities in a multicultural environment

Knowledge of hospitality management systems and digital technologies

Understanding of Indonesian hospitality market and local business practices

Fluency in English

Bachelor's degree in Hotel Management, Business Administration or related field, or equivalent professional experience

Strong problem-solving abilities and capability to make sound decisions under pressure

What we offer We believe in investing in our people and providing a supportive work environment that encourages growth and achievement. As part of our team, you will benefit from competitive remuneration and benefits commensurate with the role and your experience. We offer opportunities for professional development and career progression within a growing organisation. We are committed to fostering a positive workplace culture where your contributions are valued and your wellbeing is prioritised. We welcome conversations about flexible working arrangements where operationally feasible, and we encourage work-life balance initiatives. Additionally, we provide access to industry training programmes and networking opportunities to support your continued professional development in the hospitality sector.