Host & Property Operations Lead

Pengiklan Anonim; Provinsi Bali; In loco; IDR 180.000.000 - 260.000.000; Tempo pieno

Descrizione del lavoro

Rumi Bumi Lovina in Lovina, Bali is seeking a warm, responsible Host & Property Operations Lead to manage the daily rhythm of our 8-room guesthouse and lead a small team with care. You will welcome guests, handle check-ins/outs, coordinate housekeeping, maintenance and reservations, while offering local recommendations and smooth transport arrangements to ensure a home-away-from-home experience.

We value initiative, attention to detail, and a hands-on approach from someone based in Lovina or

Competenze

• At least 2 years in hospitality, guest relations, villa operations or a similar role.
• Comfortable communicating in English and Bahasa Indonesia.
• Friendly, approachable and enjoys hosting people.
• Organised, reliable and attentive to detail.
• Able to supervise a small team and work independently.
• Proactive in identifying problems and finding practical solutions.
• Willing to be hands-on in a small guesthouse environment.
• Based in Lovina or willing to relocate to North Bali.

Mansioni

• Welcome guests and ensure smooth check-ins and check-outs.
• Be the main point of contact for guests during their stay.
• Assist with guest enquiries, local recommendations, activities and transport arrangements.
• Handle guest concerns promptly and thoughtfully.
• Create a welcoming atmosphere for guests.
• Encourage guest feedback and help maintain online reviews.
• Oversee day-to-day guesthouse operations and inspect cleanliness.
• Coordinate housekeeping, room preparation and inventory.
• Monitor maintenance issues and coordinate repairs.
• Supervise and support small team across staff.
• Lead daily tasks and staff responsibilities.
• Provide guidance and training to improve service standards.
• Maintain safety protocols and property procedures.

Conoscenze

Guest relations

Team leadership

Operations management

English fluency

Bahasa Indonesia

Hands-on

Proactive

Problem solving

Strumenti

WhatsApp

Spreadsheets

Booking systems

Descrizione del lavoro

We're Hiring! - Host & Property Operations Lead

Rumi Bumi Lovina | North Bali

Location: Anturan, Lovina, Bali

Employment: Full-time

A Little About Us

Rumi Bumi is a small, independently owned guesthouse where we believe hospitality is about more than providing a room. It's about making people feel welcome, comfortable and at home.

Our philosophy is simple: A home for unhurried days.

We're looking for a warm, responsible and hands-on person to lead the everyday rhythm of our 8-room guesthouse in Lovina.

You don't need to have been a hotel manager before. We're looking for someone who takes initiative, enjoys meeting people, pays attention to the little details and can lead a small team with care.

What You'll Be Doing

Guest Hosting & Experience

• Welcome guests and ensure smooth check-ins and check-outs.
• Be the main point of contact for guests during their stay.
• Assist with guest enquiries, local recommendations, activities and transport arrangements.
• Handle guest concerns promptly and thoughtfully.
• Create a welcoming atmosphere where guests feel at home.
• Encourage guest feedback and help maintain positive online reviews.

Daily Property Operations

• Oversee the day-to-day running of our guesthouse.
• Coordinate housekeeping, room preparation and cleanliness inspections.
• Ensure guest rooms, common areas, gardens and pool are well maintained.
• Monitor supplies, amenities, linen and inventory.
• Identify maintenance issues and coordinate timely repairs.
• Ensure our kitchen and dining services run smoothly.
• Maintain operational checklists and property standards.
• Supervise and support our small team, including housekeeping, kitchen and security staff.
• Organise daily tasks, work schedules and staff responsibilities.
• Lead by example and assist with hands-on tasks when needed.
• Provide guidance and training to improve service standards.
• Encourage a positive, respectful and supportive working environment.

Administration & Reporting

• Maintain accurate booking and guest records.
• Coordinate reservations and room availability across booking platforms.
• Record daily revenue, expenses and operational transactions.
• Prepare simple daily and weekly reports for the owners.
• Monitor operational spending and coordinate purchasing within approved budgets.
• Ensure property procedures and safety standards are followed.

Who We're Looking For

• At least 2 years of experience in hospitality, guest relations, villa operations or a similar role.
• Comfortable communicating in English and Bahasa Indonesia.
• Friendly, approachable and genuinely enjoys hosting people.
• Organised, reliable and attentive to detail.
• Able to supervise a small team and work independently.
• Proactive in identifying problems and finding practical solutions.
• Comfortable using WhatsApp, basic spreadsheets and booking systems.
• Willing to be hands-on - we're a small guesthouse where everyone helps each other.
• Based in Lovina or willing to relocate to North Bali.
• Most importantly, we're looking for someone who cares.
• Someone who notices when a guest needs a little extra attention, when a room isn't quite ready, or when something around the property needs fixing - and takes the initiative to make things better.

Come Grow With Us

If you enjoy hospitality, take pride in your work and would love to help create a home away from home for travellers, we'd love to hear from you.

A home for unhurried days.