Host

Mano Beach House; Provinsi Bali; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Mano Beach House in Badung, Bali, seeks a friendly Host to be the first contact for guests, setting the tone for a memorable dining experience. You will manage reservations, seat guests, and coordinate with the team to ensure smooth service.

Ideal candidates excel in customer service, communication, and multitasking, with experience in reservation systems and POS. This full-time role requires a professional appearance and a guest-first attitude in a relaxed, upmarket beach setting.

Qualifications

• Experience as a Host/Hostess in hospitality.
• Excellent communication and customer service skills.
• Ability to multi-task during busy service periods.
• Proficiency with reservation systems and POS technology.

Responsibilities

• Greeting guests warmly and managing reservations to optimise seating flow.
• Seat guests promptly, matching tables to party size and preferences.
• Manage waiting lists and communicate realistic wait times.
• Coordinate with front-of-house and kitchen teams for smooth service.
• Take accurate reservations by phone or in person and keep records.
• Attend to guest requests promptly with professionalism and discretion.
• Maintain a clean, welcoming reception area and assist with coat management.
• Support colleagues to ensure seamless guest experiences.
• Adhere to health, safety and hygiene standards per policy and local regulations.

Skills

Customer service

Communication

Multi-tasking

POS familiarity

Reservation systems

Tools

Reservation software

Job description

About the role

Mano Beach House is seeking a Host to join our front-of-house team in Badung, Bali. This is a full-time position where you will be the first point of contact for our guests, setting the tone for an exceptional dining and hospitality experience. As Host, you will play a crucial role in creating a welcoming atmosphere and ensuring every guest feels valued from the moment they arrive. This position is central to our commitment to delivering outstanding customer service and maintaining the high standards Mano Beach House is known for.

Key responsibilities

• Greeting guests warmly upon arrival and managing the reservation system to optimise seating and flow throughout the venue
• Seating guests in a timely and courteous manner, ensuring tables are appropriately matched to party size and guest preferences
• Managing waiting lists during busy periods and communicating realistic wait times to guests
• Co-ordinating with the front-of-house and kitchen teams to ensure smooth service operations
• Taking accurate reservations by telephone or in person, and maintaining detailed booking records
• Attending to guest requests and concerns promptly, resolving issues with professionalism and discretion
• Maintaining a clean, organised and welcoming reception area at all times
• Assisting with coat check and guest coat management where applicable
• Supporting colleagues during service to ensure seamless guest experiences
• Adhering to health, safety and hygiene standards in accordance with company policies and local regulations

What we're looking for

• Previous experience as a Host, Hostess, or in a similar front-of-house role within a hospitality setting
• Excellent communication and interpersonal skills with a genuine passion for delivering outstanding customer service
• Strong organisational abilities with the capacity to manage multiple tasks and prioritise effectively during busy service periods
• Proficiency in using reservation systems and point-of-sale (POS) technology
• A professional appearance and demeanour aligned with the upmarket beach house environment
• Fluency in English; knowledge of additional languages such as Indonesian or Mandarin is advantageous
• The ability to remain calm, composed and solution-focused when managing challenging situations

What we're looking for

• A team-oriented mindset with a willingness to support colleagues and contribute to a positive workplace culture
• Flexibility to work varying shifts, including evenings, weekends and public holidays as required
• A current valid ID and eligibility to work in Indonesia