Hostel Manager

Tipsea Turtle; Nusa Tenggara Barat; On-site; IDR 150,000,000 - 210,000,000; Full time

Job summary

Tipsea Turtle hostel in Kuta, Lombok, is seeking a hands-on manager to lead the guest experience and ensure smooth daily operations. You will oversee bookings, guest service standards, and keep the hostel clean, welcoming and well organized.

You’ll also help craft memorable guest experiences, coordinate activities and events, and identify opportunities to grow revenue across the bar, café and events. The role requires strong leadership, problem-solving and the ability to make independent

Qualifications

• Experience in hostel or hospitality management, ideally in a busy, social hostel environment.
• Strong leadership skills and experience managing, training and coordinating a team.
• Excellent guest service and problem-solving skills.
• Strong organisational skills and the ability to manage multiple priorities.
• Commercial awareness with understanding of revenue, upselling and daily business operations.
• Someone proactive, reliable and confident making decisions independently.
• A genuine understanding of what makes a great hostel experience.
• Indonesian language skills are a plus.

Responsibilities

• Oversee the guest experience of the hostel and ensure everything runs smoothly.
• Manage bookings and maintain guest service standards.
• Coordinate teams and keep the hostel clean, organized and welcoming.
• Help create great guest experiences, coordinate activities and events.
• Identify opportunities to grow revenue across the bar, café and events.
• Lead with strong leadership, organisation and the ability to solve problems independently.

Skills

Leadership

Team coordination

Guest service

Problem solving

Organisational skills

Upselling revenue

Decision making

Reliability

Hospitality experience

Indonesian language

Job description

We're looking for a hands-on manager to be based Kuta, Lombok!

The role

You'll oversee the guest experience of the hostel and ensuring everything runs smoothly. This includes managing bookings, maintaining guest service standards, coordinating teams, and keeping the hostel clean, organized and welcoming.

You'll also help create great guest experiences, coordinate activities and events, and identify opportunities to grow revenue across the bar, café and events.

This is a hands-on management position requiring strong leadership, organisation and the ability to solve problems independently. The role is six days per week.

Requirements

Previous experience in hostel or hospitality management, ideally in a busy, social hostel environment.

Strong leadership skills and experience managing, training and coordinating a team.

Excellent guest service and problem-solving skills.

Strong organisational skills and the ability to manage multiple priorities.

Commercial awareness, with an understanding of revenue, upselling and daily business operations.

Someone proactive, reliable and confident making decisions independently.

A genuine understanding of what makes a great hostel experience

Indonesian language skills are a plus.