Guest Relations & Concierge Manager

Cc Recruitment; Indonesia; On-site; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Upselling bonus

BPJS full package

THR

Training and support

Professional and friendly team

Opportunity to develop concierge scope

Professional and international working

Competitive salary based on experience

Job summary

Cegi Luxury Villas in Bali is seeking a proactive Guest Relations & Concierge Manager to elevate guest experiences across Bingin-Uluwatu properties. You will manage guest communications, coordinate arrivals and special requests, and lead concierge services with trusted suppliers.

The role demands excellent English, strong organization, and a commercial mindset to grow revenue and maintain high service standards in a luxury hospitality setting.

Qualifications

• Minimum 3 years of relevant experience in hospitality, guest relations or villa management.
• Excellent spoken and written English is essential.
• Strong communication, organizational and problem-solving skills.

Responsibilities

• Manage guest communications via platforms and WhatsApp.
• Coordinate guest arrivals, check-ins, check-outs and special requests.
• Handle guest complaints professionally and follow up.
• Develop and manage concierge services with external suppliers.
• Identify, select and negotiate with reliable suppliers.
• Promote concierge services and generate additional revenue.
• Monitor supplier performance, costs, bookings and profitability.
• Maintain guest records, concierge administration and daily reports.
• Support Villa Operations & Quality Manager on guest services.

Skills

Excellent spoken English

Strong communication

Organizational skills

Problem-solving

Commercial mindset

Independent working

Guest-focused

Team player

Hands-on mentality

Education

Experience in hospitality/villa management

Tools

Airbnb

Booking.com

Hospitality management systems

Job description

Guest Relations & Concierge Manager

Perusahaan : Cc Recruitment Jenis Pekerjaan : Full-Time Indonesia

Bingin – Uluwatu, Bali | Full-time | Luxury Hospitality

We are a growing luxury hospitality business working with a collection of private villas in Bingin and Uluwatu.

We are looking for a proactive, organized and commercially minded Guest Relations & Concierge Manager to deliver exceptional guest experiences, professionally develop concierge services and establish strong partnerships with trusted local suppliers.

Key Responsibilities

• Manage guest communication via Guesty, Airbnb, Booking.com and WhatsApp.




• Coordinate guest arrivals, check-ins, check-outs and special requests.




• Handle guest complaints professionally and ensure excellent follow-up.




• Independently develop and manage concierge services, including private chefs, airport transfers, massages, tours and special experiences.




• Identify, select and negotiate with reliable external suppliers.




• Build and maintain strong supplier relationships, ensuring competitive pricing and excellent service quality.




• Proactively promote concierge services and generate additional revenue.




• Monitor supplier performance, service costs, bookings and profitability.




• Maintain accurate guest records, concierge administration and daily reports.




• Work closely with the Villa Operations & Quality Manager, supporting each other with guest services and operational matters whenever needed.

Requirements

• Minimum 3 years of relevant experience in hospitality, guest relations or villa management.




• Excellent spoken and written English is essential.




• Strong communication, organizational and problem-solving skills.




• Experience with Airbnb, Booking.com or hospitality management systems.




• Experience with concierge services, supplier management and negotiations is a strong advantage.




• Commercial mindset with the ability to work independently and take initiative.




• Professional, guest-focused and detail-oriented.




• Strong team player with a hands-on mentality.




• Living in or willing to relocate near Bingin/Uluwatu.




• Flexible availability, including weekends when scheduled.

What We Offer

• Competitive salary based on experience,




• upselling bonus,




• BPJS full package




• THR




• Training and support




• A professional and friendly team to work with




• A responsible position within a growing luxury hospitality business.




• Opportunity to independently develop and improve concierge services.




• Professional and international working environment.

We are looking for someone who takes ownership, communicates proactively, develops strong supplier partnerships and creates outstanding guest experiences.