Guest Experience & Property Ops Lead

Pengiklan Anonim; Provinsi Bali; Sur place; IDR 180 000 000 - 260 000 000; Plein temps

Résumé du poste

Rumi Bumi Lovina in Lovina, Bali is seeking a warm, responsible Host & Property Operations Lead to manage the daily rhythm of our 8-room guesthouse and lead a small team with care. You will welcome guests, handle check-ins/outs, coordinate housekeeping, maintenance and reservations, while offering local recommendations and smooth transport arrangements to ensure a home-away-from-home experience.

We value initiative, attention to detail, and a hands-on approach from someone based in Lovina or

Qualifications

• At least 2 years in hospitality, guest relations, villa operations or a similar role.
• Comfortable communicating in English and Bahasa Indonesia.
• Friendly, approachable and enjoys hosting people.
• Organised, reliable and attentive to detail.
• Able to supervise a small team and work independently.
• Proactive in identifying problems and finding practical solutions.
• Willing to be hands-on in a small guesthouse environment.
• Based in Lovina or willing to relocate to North Bali.

Responsabilités

• Welcome guests and ensure smooth check-ins and check-outs.
• Be the main point of contact for guests during their stay.
• Assist with guest enquiries, local recommendations, activities and transport arrangements.
• Handle guest concerns promptly and thoughtfully.
• Create a welcoming atmosphere for guests.
• Encourage guest feedback and help maintain online reviews.
• Oversee day-to-day guesthouse operations and inspect cleanliness.
• Coordinate housekeeping, room preparation and inventory.
• Monitor maintenance issues and coordinate repairs.
• Supervise and support small team across staff.
• Lead daily tasks and staff responsibilities.
• Provide guidance and training to improve service standards.
• Maintain safety protocols and property procedures.

Connaissances

Guest relations

Team leadership

Operations management

English fluency

Bahasa Indonesia

Hands-on

Proactive

Problem solving

Outils

WhatsApp

Spreadsheets

Booking systems

Description du poste

Rumi Bumi Lovina in Lovina, Bali is seeking a warm, responsible Host & Property Operations Lead to manage the daily rhythm of our 8-room guesthouse and lead a small team with care. You will welcome guests, handle check-ins/outs, coordinate housekeeping, maintenance and reservations, while offering local recommendations and smooth transport arrangements to ensure a home-away-from-home experience.

We value initiative, attention to detail, and a hands-on approach from someone based in Lovina or