Villa Operations & Guest Experience Lead

PT Paradise Villas Group; Provinsi Bali; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

PT Paradise Villas Group is seeking an experienced hospitality leader to oversee our villa operations and guest experience in Bali. You will guide supervisors, villa managers, and their teams to ensure smooth property performance and outstanding stays.

You will maintain standards, optimize listings across Airbnb, Booking.com, and other platforms, and handle escalated guest issues. Strong English and a proactive, calm approach are essential.

Qualifications

• Experience leading multi-property operations in hospitality
• Strong knowledge of Airbnb and other OTAs, with pricing/occupancy insights
• Excellent English; Bahasa Indonesia is a plus

Responsibilities

• Lead the Operations and Guest Relations teams for multiple villas
• Maintain property standards and SOPs across all properties
• Ensure timely, professional guest communications and resolve escalations
• Monitor OTA performance, pricing, and occupancy; manage listings
• Be the primary contact for villa owners with updates and reports
• Manage vendors, budgets and operating costs
• Coach and motivate the team; support content and online visibility

Skills

Operations management

OTA management

People leadership

Vendor management

Tools

PriceLabs

Hostaway

Job description

PT Paradise Villas Group is seeking an experienced hospitality leader to oversee our villa operations and guest experience in Bali. You will guide supervisors, villa managers, and their teams to ensure smooth property performance and outstanding stays.

You will maintain standards, optimize listings across Airbnb, Booking.com, and other platforms, and handle escalated guest issues. Strong English and a proactive, calm approach are essential.