Head Of Training ( F&B )

Pengiklan Anonim; Jakarta Pusat; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

PT Selera Nikmat Nusantara seeks an experienced Head of Training (F&B) in Jakarta Raya to design, implement and manage comprehensive training programmes for our hospitality team. You will lead curriculum development, delivery, and assessments to ensure service excellence and food safety compliance.

In this senior role, you will mentor managers, align training initiatives with operational goals, monitor outcomes, and stay current with industry best practices to drive measurable improvements in

Qualifications

• Minimum 5-7 years of progressive experience in F&B operations, with at least 3 years in a training or supervisory capacity.
• Proven track record designing and delivering training programmes in hospitality or restaurant environments.
• In-depth knowledge of F&B operations, including service standards, food safety, hygiene and menu management.
• Strong communication and presentation skills with the ability to engage diverse audiences.
• Excellent organisational and time management abilities with capacity to manage multiple training initiatives.

Responsibilities

• Develop and design comprehensive training curricula for all levels of F&B staff.
• Deliver engaging training sessions on service standards, food safety, hygiene, menu knowledge and customer service.
• Conduct needs assessments to identify skills gaps and training requirements.
• Create and maintain training documentation, SOPs and reference materials.
• Monitor and evaluate training effectiveness through assessments and feedback.
• Mentor and coach staff to ensure consistent application of training standards.
• Stay updated with industry best practices and incorporate modern F&B training methodologies.
• Collaborate with department managers to align training with operational objectives.
• Maintain training records and prepare progress reports.

Skills

Leadership

Communication

Time management

Public speaking

MS Office

Training systems

Indonesian-English

Coaching

F&B operations

Job description

About the role

We are seeking an experienced and passionate Head of Training (F&B) to join PT Selera Nikmat Nusantara on a full-time basis in Jakarta Raya. In this strategic role, you will be responsible for developing, implementing and managing comprehensive training and development programmes for our food and beverage operations. You will play a pivotal role in ensuring that all staff members possess the skills, knowledge and competencies required to deliver outstanding service and maintain our operational excellence. Your leadership will directly impact the quality of service we provide to our guests and the professional growth of our team members.

Key responsibilities

Develop and design comprehensive training curricula and programmes tailored to all levels of F&B staff, from front-of-house to kitchen personnel

Deliver engaging and interactive training sessions covering service standards, food safety, hygiene, menu knowledge and customer service excellence

Conduct needs assessments to identify skills gaps and training requirements across the organisation

Create and maintain training documentation, manuals, standard operating procedures and reference materials

Monitor and evaluate the effectiveness of training programmes through assessments and feedback mechanisms

Mentor and coach new and existing staff members to ensure consistent application of training standards

Stay updated with industry best practices and incorporate contemporary F&B training methodologies into our programmes

Collaborate with department managers to align training initiatives with operational objectives and business goals

Maintain detailed training records and prepare reports on staff development progress and training outcomes

Lead by example, demonstrating exceptional service standards and F&B knowledge to all team members

What we're looking for

Minimum 5-7 years of progressive experience in food and beverage operations, with at least 3 years in a training or supervisory capacity

Proven track record of successfully designing and delivering training programmes in hospitality or restaurant environments

In-depth knowledge of F&B operations, including service standards, food safety protocols, hygiene regulations and menu management

Strong communication and presentation skills with the ability to engage and inspire diverse audiences

Excellent organisational and time management abilities with capacity to manage multiple training initiatives simultaneously

Proficiency in Microsoft Office applications and training management systems

Fluent in Indonesian and English; ability to communicate effectively in both languages

Leadership qualities with the ability to motivate, mentor and develop team members at all levels

Certification in food safety or hospitality training (HACCP, ServSafe or equivalent) is highly desirable

Problem-solving mindset with a commitment to continuous improvement and innovation