Training Multi Outlet Restaurant Manager

Pengiklan Anonim; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Pengiklan Anonim is seeking an experienced Training Multi Outlet Restaurant Manager for a full-time role in Jakarta. You will develop and oversee training across our restaurant portfolio, elevating service standards and building team capabilities.

The role requires passion for staff development, strong organisational skills, and the ability to inspire teams across multiple locations. Travel between outlets is expected as part of the role.

Qualifications

• 5–7 years in restaurant management or hospitality training roles
• Experience designing and delivering training programmes in food service
• Knowledge of food safety standards and restaurant operations
• Excellent communication and presentation skills
• Willingness to travel between outlets for training
• Fluency in Indonesian and English

Responsibilities

• Design, develop, and deliver training programmes for multi-outlet operations
• Conduct needs assessments across outlets to identify skill gaps
• Create training materials, manuals, videos, and modules
• Deliver hands-on training sessions and mentoring to managers and staff
• Monitor training effectiveness through assessments and performance metrics
• Collaborate with outlet managers to ensure training compliance
• Maintain training records and generate progress reports
• Stay updated with industry standards in hospitality management

Skills

Training design across outlets

Staff mentoring

Communication & presentation

Project management

Training delivery

MS Office

Training systems

Education

Training or Hospitality management certification

Tools

Microsoft Office

Training management systems

Job description

About the role

We are seeking an experienced Training Multi Outlet Restaurant Manager to join our team on a full-time basis in Jakarta. This is a strategic leadership position responsible for developing, implementing, and overseeing training programmes across our restaurant portfolio. As Training Multi Outlet Restaurant Manager, you will play a pivotal role in elevating service standards, building team capabilities, and ensuring consistent operational excellence across all outlets. This role requires someone with a passion for staff development, strong organisational skills, and the ability to inspire and motivate teams across multiple locations.

Key responsibilities

• Design, develop, and deliver comprehensive training programmes tailored to multi-outlet restaurant operations, including customer service, food safety, and operational procedures
• Conduct needs assessments across all outlets to identify skill gaps and training requirements for staff at all levels
• Create and maintain training documentation, materials, and resources including manuals, videos, and interactive training modules
• Deliver hands‑on training sessions and mentoring to restaurant managers and staff across multiple locations
• Monitor training effectiveness through assessments, feedback mechanisms, and performance metrics
• Collaborate with outlet managers to ensure training compliance and consistent implementation of best practices
• Identify and support high‑potential staff members for advancement and leadership development
• Maintain training records and generate reports on training progress and outcomes
• Stay current with industry standards and best practices in food service and hospitality management
• Provide ongoing coaching and support to ensure sustained performance improvements

What we're looking for

• Minimum 5-7 years of experience in restaurant management or hospitality training roles, preferably in multi‑outlet environments
• Proven track record of designing and delivering effective training programmes in the food service industry
• Strong knowledge of food safety standards, restaurant operations, and customer service excellence
• Excellent communication and presentation skills with the ability to engage diverse audiences
• Demonstrable experience in staff development, mentoring, and coaching
• Strong organisational and project management skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office applications and training management systems
• Certification in training or hospitality management is highly desirable
• Fluency in Indonesian and English (both spoken and written)
• Flexibility to travel between outlets for training delivery and assessment
• A passion for continuous improvement and employee development
• Strong interpersonal skills and the ability to work collaboratively across all levels of the organisation