Head of Student Housing (Dormitory)

President University; Indonesia; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

President University is seeking an experienced Head of Student Housing to lead a large residential community and oversee services for thousands of students, including engagement initiatives and move‑in/move‑out operations. The role demands hands-on leadership, strong stakeholder management, and a commitment to safety, housing rules, and service excellence.

You will supervise staff and coordinate with Security, Facilities, and Student Affairs to deliver exceptional housing experiences.

Qualifications

• Bachelor's degree in Communications, Business Administration, Management, International Relation or related field.
• Minimum 5 years of relevant experience, including at least 2 years in a supervisory or managerial role.
• Proven experience managing services for a large student population, including organizing student events, activities, and engagement programs.
• Proven ability to manage high-volume operations and serve a large student population.
• Strong leadership, event management, complaint handling, and problem-solving skills.
• Excellent communication and stakeholder-management abilities.
• Proficient in English is a must.
• Willing to work outside regular hours when required, particularly during move-in, move-out, major events, or emergencies.

Responsibilities

• Lead daily student housing operations serving thousands of residents.
• Plan and manage semester-based student move-in and move-out, including room allocation, check-in/out, documentation, and cross-unit coordination.
• Establish an effective system for handling student inquiries, complaints, incidents, and escalations.
• Develop student engagement programs, community events, orientation activities, and residential campaigns.
• Ensure consistent implementation of housing regulations, student conduct standards, safety procedures, and emergency protocols.
• Lead and monitor student housing staff to ensure responsive and professional services.
• Coordinate with Security, Facilities, Housekeeping, Student Affairs, Finance, Health Services, and other relevant units.
• Monitor occupancy, complaints, incidents, service performance, and student satisfaction.
• Develop and continuously improve student housing policies, SOPs, and service standards.

Skills

Leadership

Stakeholder management

Communication

English proficiency

Education

Bachelor's degree in Communications, Business Administration, Management, International Relation

Job description

We are looking for an experienced Head of Student Housing to lead a large and dynamic residential community at President University. This role is ideal for a hands-on leader with proven experience managing services and operations for thousands of students, including student engagement programs, complaint handling, and large-scale move-in and move-out activities.

Key Responsibilities

• Lead daily student housing operations serving thousands of residents.
• Plan and manage semester-based student move-in and move-out, including room allocation, check-in/out, documentation, and cross-unit coordination.
• Establish an effective system for handling student inquiries, complaints, incidents, and escalations.
• Develop student engagement programs, community events, orientation activities, and residential campaigns.
• Ensure consistent implementation of housing regulations, student conduct standards, safety procedures, and emergency protocols.
• Lead and monitor student housing staff to ensure responsive and professional services.
• Coordinate with Security, Facilities, Housekeeping, Student Affairs, Finance, Health Services, and other relevant units.
• Monitor occupancy, complaints, incidents, service performance, and student satisfaction.
• Develop and continuously improve student housing policies, SOPs, and service standards.

Qualifications

• Bachelor's degree in Communication, Business Administration, Management, International Relation or a related field.
• Minimum 5 years of relevant experience, including at least 2 years in a supervisory or managerial role.
• Proven experience managing services for a large student population, including organizing student events, activities, and engagement programs.
• Proven ability to manage high-volume operations and serve a large student population.
• Strong leadership, event management, complaint handling, and problem-solving skills.
• Excellent communication and stakeholder-management abilities.
• Proficient in English is a must.
• Willing to work outside regular hours when required, particularly during move-in, move-out, major events, or emergencies.