Head of HR Operation Services Department

HAP Indonesia; Jakarta Pusat; Presencial; IDR 360.000.000 - 720.000.000; Jornada completa

Descripción de la vacante

HAP Indonesia is seeking a Head of HR Operation Services Department to lead HR operations and employee services with strategic oversight across the employee lifecycle.

You will drive service quality, govern policies, and ensure compliance while optimizing processes through cross-functional collaboration with HRBP, business leaders, and partners.

Formación

• Minimum 10 years of proven experience in Human Resource Operations, Employee Services, General Affairs, Facility Management or related field
• At least 5 years in leadership roles managing services and operational teams
• Background in property, construction, energy and resources industry highly preferred
• Strong HR operations knowledge and demonstrated ability to lead HR service strategy
• Strong leadership, stakeholder management, communication, analytical, and problem-solving skills
• Customer-focused, collaborative, proactive, results-oriented with high integrity
• Good English proficiency, both spoken and written
• Bachelor's or Master's degree in HR, Management, Law, Business Administration, Engineering, or related field

Responsabilidades

• Lead HR service strategy and develop employee services aligned with business priorities
• Establish and monitor SLAs, KPIs, service standards and performance measures
• Oversee HR operations governance including payroll, mobility, work permits, facilities and shared services
• Incorporate feedback to drive service improvements and resolve complex employee matters
• Coordinate cross-functionally with HRBP, business leaders and stakeholders
• Oversee external partners to ensure service quality and contractual compliance
• Evaluate performance and risks, recommend HR policy and service model changes
• Identify opportunities to simplify and standardize HR processes

Conocimientos

Leadership

HR operations

Stakeholder management

Payroll

Policy compliance

English proficiency

Educación

Bachelor's or Master's in HR/Management/Law/Business

Descripción del empleo

Head of HR Operation Services Department

Lead HR operations and employee services with strategic oversight of service delivery, operational excellence, and governance across the employee lifecycle. Drive service quality, manage cross-functional collaboration, and ensure compliance with policies and regulations.

Key responsibilities:

Lead HR service strategy, develop and implement employee services and operational strategies aligned with business and HR priorities

Establish and monitor SLAs, KPIs, service standards, and performance measures to drive operational excellence and service quality

Oversee HR operations governance covering employee administration, payroll, mobility, work permits, facilities, and shared services

Incorporate employee needs and feedback into service improvements, addressing recurring service gaps and resolving complex employee matters

Partner with HRBP, business leaders, and stakeholders to direct cross-discipline coordination between Employee Services, Facility, and HR Operations

Oversee external partners supporting HR operations, ensuring compliance with agreed service standards and contractual requirements

Evaluate operational performance and risks, approving improvements and recommending changes to HR policies and service models

Identify opportunities to simplify, standardize, and continuously improve HR processes, efficiency, accuracy, and employee experience

Requirements:

Minimum 10 years of proven experience in Human Resource Operations, Employee Services, General Affairs, Facility Management or related field. At least 5 years in leadership roles managing services and operational teams

Candidates with a background in the property, construction, energy and resources industry are highly preferred

Strong HR operations knowledge and demonstrated ability to lead HR service strategy

Strong leadership, stakeholder management, communication, analytical, and problem-solving skill

Customer-focused, collaborative, proactive, results-oriented approach with high integrity

Good English proficiency, both spoken and written

Bachelor's or Master's degree in Human Resources, Management, Law, Business Administration, Engineering, or related field