Student Services Officer

BINUS University; Tangerang; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

BINUS University seeks a dedicated professional for Student Financial Services and related student support. You will respond to student inquiries, provide accurate financial information, and ensure processes comply with regulations.

The role also covers document handling, data recording, and coordination with other departments to resolve inquiries efficiently. Ideal candidates have a Bachelor Degree, at least 2 years of experience in customer service management, and strong communication skills

Qualifications

• Bachelor degree required.
• Minimum 2 years of working experience.
• Customer service management skills and experience handling inquiries.

Responsibilities

• Provide prompt responses and service to students related to financial services.
• Inform accurate financial information to customers (verbal and written).
• Ensure compliance with regulations and procedures in financial services.
• Receive, record, and distribute student requests and inquiries to the related area.
• Prepare and maintain documentation for all transactions and student service activities.
• Coordinate with internal departments to resolve inquiries and issues.

Skills

Customer Service Management

Stakeholder communication

Education

Bachelor Degree

Job description

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

Student Financial Services:

• Provide prompt respond and service to students related to financial services
• Inform accurate financial info to customer (verbal and written)
• Ensure overall Financial Services to customer comply with valid regulation and procedure
• Verify payment amount value, date, and payment type with current data and payment receipt info
• Receive student’s application for scholarship and collect the request
• Provide info related to tuition payment amount for students on academic leave period and process re-activate student status
• Provide info related to academic leave process to students and required forms
• Receive other academic related and manual tuition payment process. Register the payment data based on related payment type
• Sort student payment data receipt according to student ID and payment type. Record and summarize payment data
• Receive, record, and distribute student request for financial service to related area
• Provide and maintain documentation for all transaction and other financial services activities

Student Document Services:

• Receive and prepare all necessary documents required for the student services process
• Distribute student documents (e.g. graduation documents, etc.)
• Receive and check document completeness from internship project and final project (soft cover & hard cover)

Student Information Services:

• Respond to all questions from students / stakeholders and provide solutions within related work scope and responsibility
• Maintain and update records of customer transactions
• Prepare and distribute announcements related to student services activities
• Update knowledge related to current policy / information that implemented in BINUS University

Student Request Services:

• Receive, analyze, and follow up all student requests (e.g. reactive process, academic leave process, etc)
• Maintain and update record of documentations related to student request process

Student Registration Services:

• Conduct briefing related to student registration activities (e.g. KRSS, KRS, compact semester, specialization course, etc)
• Receive and follow up student request related to registration process
• Maintain and update records of all student requests

Stakeholder Inquires Respond :

• Respond promptly to students/other stakeholders inquiries through CRM, email, phone or send it directly to related parties
• Monitor all inquiries using CRM
• Follow up and direct the pending and unresolved inquiries to the related parties
• Handle and resolve all stakeholder inquiries based on service level agreement (SLA)
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Maintain and update record details of inquiries, comments and complaints
• Maintain and update record details of actions taken
• Manage related administration
• Communicate and coordinate with internal departments

Management Support Activities:

• Provide Report to direct Supervisor
• Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)
• Perform activities related to Quality Management System
• Perform additional tasks related to key responsibilities as required by Direct Supervisor

Education Requirement:

• Minimum Bachelor Degree

Work Exposure/ Experience:

• Minimum 2 years of working experience

Special Skills/Certification :

• Customer Service Management

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!