Hotel Executive Housekeeper / Housekeeping Manager

Swiss-Belhotel International; Kota Pekanbaru; On-site; IDR 300,000,000 - 420,000,000; Full time

Benefits offered by this job

Maternity & Paternity Leave

Employee Discounts

Training & Professional Development

Medical & Health Insurance

Free Lunch or Snacks

Work From Office (WFO)

Department Head/Manager

+7 other locations

Job summary

Swiss-Belhotel International is seeking an experienced Housekeeping Manager to oversee all housekeeping functions across guest rooms and public areas. You will ensure cleanliness, compliance with health and safety, and efficient operations while coordinating budgets and preventive maintenance.

The role requires strong leadership, exceptional communication, and a background in hotel housekeeping management. English fluency is essential; local language skills are a plus.

Qualifications

• Graduate education in hospitality or related field preferred.
• Fluent in English; local language skills a plus.
• Minimum 2 years in housekeeping leadership in a hotel setting or 5+ years in a supervising role.

Responsibilities

• Oversee housekeeping operations across all departments under supervision.
• Monitor health and safety compliance and budget adherence.
• Assist with annual budgets and targets for areas under supervision.
• Prepare financial reports and analyze profitability to optimize costs.
• Lead communication of policies and procedures across departments.
• Coordinate preventive maintenance and capital expenditure planning.
• Ensure guestrooms and public areas meet established standards.
• Manage keys, housekeeping schedules, and guest-related housekeeping services.
• Collaborate with Engineering on maintenance programmes.

Skills

Self-motivated

Innovative thinking

Interpersonal skills

Leadership

Analytical thinking

Financial management

Detail orientation

Project leadership

Multi-tasking

Computer literacy

English fluency

Hospitality experience

Education

Bachelor's degree in Hospitality Management

4-year degree preferred

Tools

Word

Excel

PowerPoint

Job description

Job Description

MAJOR FUNCTION

Responsible for ensuring the smooth operation of all departments under your supervision with the goal of ensuring overall cleanliness of the Hotel, guestrooms and all public areas. Also responsible for controlling expenses to agreed budgets while coordinating preventive maintenance, renovation projects and capital expenditure needs, enforcing operating procedures and policies, scheduling, training and development, purchasing, inventory, inter-department communications, and the enforcement of health and safety compliance.

DUTIES AND RESPONSIBILITIES

• Develop and oversee all functions of the Housekeeping Departments.
• Ensure all compliance issues are adhered to with regard to health and safety.
• Assist with the development of annual budgets and targets for areas under your supervision.
• Prepare and produce detailed financial reports as required in a timely fashion.
• Use various financial management skills to analyse performance results to identify profitability shortfalls or opportunities to reduce costs, improve overall profitability and meet budget goals.
• Ensure departments under your supervision are managed to control costs and meet budget goals.
• Provide on-going communication to all areas under your supervision regarding policies, programmes and procedures.
• Ensure all operating procedures are adhered to for areas under your supervision.
• Review and modify operating manuals for areas under your supervision as required.
• Conduct regular walkthroughs of public areas, back-of-house areas and guestrooms to ensure established Housekeeping standards are adhered to.
• Oversee the routine cleaning and preventive maintenance of all Hotel front and back of house areas.
• Prioritise, troubleshoot or schedule work as appropriate to meet business needs for ad hoc cleaning projects.
• Work with Engineering to develop and maintain a preventive maintenance programme for all equipment installations, building ground, furniture and fixtures to ensure maximum utilisation, minimum breakdown and high standards of quality.
• Review hotel arrivals, departures and in-house reports to ensure all special Housekeeping arrangements are properly carried out.
• Ensure guestroom and master keys are properly managed at all levels.
• Ensure all guestrooms are serviced following established standards and procedures.
• Ensure guest valet is properly charged according to established standards and procedures.
• Oversee the regular service and maintenance of Housekeeping equipment and monitor theirefficiency and utilisation.
• Coordinate tasks in the preventive maintenance programme as per schedule.
• Ensure the full life cycle of items in the Hotel (linens, textiles, carpets, furniture, fixtures, uniforms, supplies and equipment, etc.) is managed through proper care, cleaning and maintenance.
• Be readily available to handle guest queries and resolve issues in a timely and professional manner.

Requirements

Required Skills

• Self-motivated.
• Innovative thinking.
• Strong interpersonal and communication skills.
• Strong leadership, coaching and counselling skills.
• Strong analytical skills and strategic thinking.
• Good financial management skills.
• High attention to detail.
• Ability to organise and lead complex projects.
• Able to multi-task and prioritise tasks consistent with business objectives.
• Computer literate with knowledge of Word, Excel, PPT, industry related software desired.
• Must be fluent in English, conversational in local language desired.
• Graduate of a 4-year degree desired.
• Minimum of 2-years of experience in the same position or strong track record as a Housekeeping Manager or Supervisor in a Hotel for at least 5-years.

Perks and Benefits

• Maternity & Paternity Leave
• Employee Discounts
• Training & Professional Development
• Medical & Health Insurance
• Free Lunch or Snacks
• Work From Office (WFO)
• Department Head/Manager
• +7 other locations