Head of Operations (Commercial) - Retail

Monroe Consulting Group; Indonesia; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

Monroe Consulting Group is seeking a Senior Retail Operations Division Head in Indonesia to oversee nationwide retail operations, drive commercial performance, and ensure service quality across the network.

The role collaborates with Area Managers and regional teams to optimize store performance, manage CAPEX/OPEX, and deliver exceptional customer experiences across the country.

Qualifications

• Experience in multi-site or nationwide retail operations.
• Strong focus on operational standards, service quality and customer experience.
• Proven ability to drive commercial performance and budgeting across locations.
• Leadership of large, distributed teams.

Responsibilities

• Lead nationwide retail operations to ensure consistent performance and service excellence across the network.
• Develop and drive commercial strategies to maximize sales and store productivity.
• Manage CAPEX, OPEX and annual budgeting for the retail network.
• Implement operational excellence initiatives to improve service quality and efficiency.
• Lead and develop the retail operations organization in collaboration with Area Managers and regional teams.

Skills

Operational excellence

Store performance management

Leadership & people management

Budgeting & CAPEX/OPEX

Commercial strategy

Job description

Our client, a leading nationwide retail company in Indonesia, is seeking a Retail Operations Division Head to lead and strengthen its retail operations across the country. This is a senior leadership role responsible for driving operational excellence, commercial performance, and service quality across its extensive retail network. The role will work closely with Area Managers, Business Development, and other key functions to ensure consistent operational standards, optimize store performance, and deliver an excellent customer experience.

Job Description

• Lead and oversee nationwide retail operations, ensuring consistent store performance, operational standards, and service excellence across the entire retail network.
• Develop and drive commercial strategies across stores to maximize sales performance, store productivity, and overall business results.
• Manage CAPEX, OPEX, and annual budgeting across the retail network, ensuring effective resource allocation and cost efficiency.
• Develop and implement operational excellence initiatives, focusing on service quality, customer experience, process improvement, and operational efficiency.
• Lead and develop the retail operations organization, working closely with Area Managers and regional teams while collaborating with other functions to drive continuous business improvement.

Requirements

• Minimum 8 years of experience in Retail Operations, Restaurant Operations, Hospitality Operations, or other multi-site customer-facing operations, preferably managing a large-scale or nationwide network.
• Strong experience in operational excellence, store performance management, and customer experience/service improvement.
• Proven experience managing commercial performance, budgeting, CAPEX, and OPEX across multiple locations.
• Strong leadership and people management capabilities, with experience managing large, multi-layered and geographically dispersed teams.
• Strong commercial and operational acumen, with the ability to drive business performance, operational efficiency, and service excellence across multiple locations.