HEAD OF OPERATIONS

CV Suki Duniaku; Provinsi Bali; Sur place; IDR 360 000 000 - 600 000 000; Plein temps

Résumé du poste

CV Suki Duniaku is seeking an experienced Head of Operations in Bali to lead and strengthen all operational functions across our growing retail footprint. You will supervise store, warehouse, purchasing, and logistics teams, and build the foundation for a digital sales expansion.

The role requires 5–8 years in operations, strong leadership, and deep knowledge of retail operations, inventory control, and cost management. English and Bahasa Indonesia skills are essential.

Qualifications

• Minimum 5–8 years of experience in operations management.
• Experience supervising managers, team leaders, and operational teams.
• Strong understanding of retail operations, warehouse, inventory, purchasing, and logistics.
• Ability to build and implement SOPs and operational systems.
• Fluent in English and Bahasa Indonesia.

Responsabilités

• Lead overall business operations across current and future functions.
• Oversee Retail Store Manager, Warehouse Manager, Purchasing Officer, and Logistics.
• Develop Inventory Control function and KPI reporting.
• Prepare for future Digital Sales and integrated management systems.
• Establish SOPs, controls, and cost efficiency across departments.
• Coordinate cross‑functional teams and ensure accountability.
• Prepare organizational structure for future growth and store openings.
• Report to Owner and drive operational readiness.

Connaissances

Operations management

Multi-store retail

Leadership

Process improvement

Cost control

Strategic planning

Formation

Bachelor's degree in Business/Operations

Description du poste

We are a Bali-based retail and lifestyle company founded in 2017, currently operating four stores across Bali with approximately 20 employees across our retail stores, warehouse, purchasing, logistics, and operational support functions.

As we prepare for our next stage of growth, we are planning to open an additional store, implement an integrated management system, and expand our business into digital sales channels in the coming year.

About the Role

We are looking for an experienced and hands‑on Head of Operations to lead, structure, and strengthen our overall business operations.

This role will oversee our existing operational structure, including the Retail Store Manager, Warehouse Manager, Purchasing Officer, and Logistics function, while developing a stronger Inventory Control function.

The role will also be responsible for preparing the company for future digital sales expansion. Although the Digital Sales team has not yet been established, the successful candidate will be expected to prepare the necessary operational structure, workflows, systems, and performance standards ahead of its development.

As the business grows, the Head of Operations will lead the establishment of a dedicated Digital Sales function and oversee its performance through a Digital Sales Manager or relevant team leader.

The main focus is to build a well‑organized, accountable, and system‑driven operation across the company's physical retail and future digital business activities.

The successful candidate should be able to lead existing managers and teams, develop new functions when needed, establish effective internal controls, and build practical systems that support the company's long‑term growth.

Key Responsibilities

1. Overall Business Operations & Management

Lead and coordinate the company's overall business operations across existing and future business functions.

Supervise, guide, and evaluate existing managers and relevant team leaders.

Ensure all operational functions work effectively and align with company objectives.

Identify operational problems, bottlenecks, and areas for improvement.

Establish clear responsibilities, reporting structures, and accountability across departments.

Provide regular operational updates and reports to the Owner.

Build a well‑structured and accountable operational organization that can manage day‑to‑day operations effectively with minimal Owner involvement.

2. Retail Operations & Multi‑Store Management

Oversee all retail stores through the Retail Store Manager.

Monitor and evaluate the Retail Store Manager's performance and store operations.

Ensure consistent operational standards across all stores.

Monitor store performance, sales productivity, staff attendance, customer service, and store conditions.

Ensure proper procedures for store opening and closing, cash handling, stock management, and customer service.

Identify opportunities to improve store efficiency and overall customer experience.

Ensure operational readiness for new store openings.

3. Warehouse, Inventory, Purchasing & Logistics

Oversee warehouse operations through the Warehouse Manager.

Supervise and coordinate the Purchasing Officer, Logistics team, and relevant operational team leaders.

Establish clear procedures for purchasing, receiving, storing, transferring, and distributing goods.

Develop and strengthen the Inventory Control function.

Ensure regular stock monitoring, stock opname, stock reconciliation, and investigation of inventory discrepancies.

Establish reliable controls to minimize stock losses, errors, and unauthorized stock movements.

Ensure purchasing activities and supplier coordination follow company procedures and approved requirements.

Ensure accurate and timely distribution of goods between the warehouse and retail stores.

Establish clear responsibilities, reporting procedures, and performance indicators for each function.

Prepare the operational structure and processes required for the company's future digital sales development.

Support the planning and preparation of new digital sales channels, including website, marketplace, and other relevant platforms.

Establish the operational workflows required for online orders, payment coordination, order fulfilment, delivery, returns, and customer service.

Prepare effective coordination processes between future Digital Sales operations, warehouse, inventory, logistics, and Finance.

Develop clear KPIs, reporting structures, and accountability for the future Digital Sales function.

Plan the organizational structure and staffing requirements for the future Digital Sales team.

As the digital business develops, lead the establishment of a dedicated Digital Sales function, including recruiting or developing a Digital Sales Manager when necessary.

Once established, oversee the Digital Sales Manager and team to ensure their activities align with the company's overall business objectives, systems, and operational standards.

5. Operational Performance, Cost Control & Internal Controls

Monitor operational expenses and identify opportunities to improve cost efficiency.

Establish effective controls over purchasing, inventory, warehouse, logistics, retail, and future digital sales operations.

Identify operational risks, irregularities, potential losses, and process weaknesses.

Work closely with Finance & Accounting to monitor operational budgets, expenses, and performance.

Ensure operational transactions and activities are properly documented.

Review operational reports and KPIs, and ensure corrective actions are implemented when necessary.

6. People Management, Systems & SOP Development

Lead, develop, and evaluate managers, team leaders, and operational staff.

Ensure each department has clear job responsibilities, reporting lines, and performance expectations.

Develop and implement practical SOPs across all operational functions.

Improve coordination and communication between retail, warehouse, purchasing, logistics, inventory, and future digital sales functions.

Provide guidance and training to ensure teams understand and follow established procedures.

Support the implementation and adoption of an integrated management system covering retail, warehouse, inventory, and other operational activities.

Prepare the systems and organizational structure required to support future digital sales operations.

Build the team capabilities required to support future business growth.

7. Operational Improvement & Business Readiness

Review existing operational processes and identify areas that need improvement.

Build practical systems, workflows, and internal controls where processes are not yet properly established.

Improve operational efficiency, coordination, and accountability across departments.

Prepare operational teams and procedures to support new store openings and future digital business expansion.

Ensure the business can operate efficiently with less day‑to‑day involvement from the Owner.

Candidate Requirements:

Minimum 5–8 years of experience in operations management, preferably in retail, distribution, or multi‑outlet businesses.

Proven experience managing multiple retail outlets, ideally at least three locations.

Experience supervising managers, team leaders, and operational teams.

Strong understanding of retail operations, warehouse management, inventory control, purchasing, and logistics.

Experience developing or overseeing e‑commerce, online sales, or digital business operations is an advantage.

Experience developing and implementing SOPs, operational systems, and internal controls.

Ability to build and improve operational systems from the ground up.

Strong analytical skills and ability to work with operational data, reports, and KPIs.

Good understanding of cost control, operational risk management, and process improvement.

Strong leadership, problem‑solving, and decision‑making skills.

Independent, structured, detail‑oriented, and accountable.

Comfortable working with business management systems and operational software.

Good communication skills in English and Bahasa Indonesia.

We are particularly looking for someone with multi‑store retail experience who can connect and manage physical retail, warehouse, inventory, purchasing, logistics, and prepare the business for future digital sales expansion as one integrated operation.

Key Performance Expectations

The successful candidate will be expected to:

Establish clear operational accountability across all departments.

Improve the performance and effectiveness of existing managers and teams.

Build a stronger Inventory Control function and improve stock accuracy.

Strengthen internal controls and reduce operational losses and irregularities.

Develop and implement practical SOPs and operational systems.

Improve coordination and efficiency between stores, warehouse, purchasing, and logistics.

Prepare the operational foundation, systems, and workflows for future digital sales development.

Establish a dedicated Digital Sales function as the business expands.

Improve operational cost efficiency and resource management.

Establish reliable operational reporting and performance monitoring.

Reduce the Owner's involvement in routine daily operational matters.

Build a structured and scalable operation that supports future business growth.

Team Size & Management Structure

The company currently has approximately 20 employees across four retail stores, warehouse, purchasing, logistics, and operational support functions.

The Head of Operations will oversee the overall operational organization through existing managers, team leaders, and relevant staff.

The Retail Store Manager will continue to manage the daily activities of retail store teams, including sales staff, while the Head of Operations supervises and evaluates the Retail Store Manager and ensures overall retail performance and accountability.

The Warehouse Manager will continue to manage the warehouse team, while the Head of Operations oversees warehouse performance and coordinates with the Purchasing Officer, Logistics team, and Inventory Control function.

The Digital Sales function has not yet been established and is expected to be developed as part of the company's next stage of growth, potentially starting next year.

The Head of Operations will be responsible for preparing its operational structure, systems, workflows, staffing requirements, and performance standards. Once established, the function will fall under the Head of Operations' supervision, potentially through a dedicated Digital Sales Manager.

The future Digital Sales team is not included in the current employee headcount.

Reporting Structure & Authority

Reports to: Owner / Director

Directly supervises or oversees:

Retail Store Manager

Warehouse Manager

Purchasing Officer

Logistics team / relevant team leader

Inventory Control function

Future Digital Sales Manager and Digital Sales team, once established

Other relevant operational team leaders

Works closely with

Finance & Accounting

HR and other support functions

Finance & Accounting remains an independent function reporting directly to the Owner. The Head of Operations works closely with Finance on operational budgets, expenses, and performance monitoring, without taking over Finance & Accounting responsibilities.

What We Are Looking For

We are looking for someone who can take ownership of operations, lead people effectively, build reliable systems and controls, and develop the company's physical and future digital business operations into a well‑organized, efficient, and independently managed organization.

This is an opportunity for someone who enjoys improving existing businesses, building structure, developing new functions, solving operational problems, and creating a strong foundation for long‑term growth.