Retail Operations Executive

PT Map Zona Adiperkasa; Jakarta Pusat; Vor Ort; IDR 120.000.000 - 180.000.000; Vollzeit

Zusammenfassung

MAP Tech seeks a detail-oriented Retail Operations Executive to optimize our store network from Jakarta. You will bridge Head Office and stores, ensuring consistent standards and successful execution of initiatives across locations.

Responsibilities include coordinating regional operations, monitoring KPIs, implementing SOPs, driving process improvements, and delivering data-driven reporting to management. A bachelor's degree and multi-store experience are preferred.

Qualifikationen

• Bachelor's degree in a relevant field.
• 2–3 years of experience in Retail Operations.
• Experience coordinating multi-store operations with Area Managers and Head Office.
• Strong analytical skills to interpret KPIs and identify improvements.
• Proficient in Excel and PowerPoint with reporting experience.
• Excellent coordination, communication and stakeholder management.

Aufgaben

• Retail Operations Coordination with regional and store teams.
• Monitor store performance and KPIs; lead improvement actions.
• Ensure SOPs and company policies are followed across stores.
• Identify opportunities for process improvements and manage projects.
• Prepare regular operational reports and insights for management.

Kenntnisse

Analytical skills

Excel proficiency

PowerPoint proficiency

Coordination & stakeholder management

Detail-oriented

Communication skills

Adaptability

Ausbildung

Bachelor's degree in Business Administration / Management / Industrial Engineering

Tools

Microsoft Office

PowerPoint

Jobbeschreibung

MAP Tech is looking for a detail-oriented and proactive Retail Operations Executive to support and optimize retail operations across our growing store network.

MAP Tech is part of MAP Group (PT Mitra Adiperkasa Tbk), one of Indonesia’s leading retail groups, supporting brands such as Digimap, the Official Apple Premium and Authorized Reseller in Indonesia; Digiplus, a multi-brand technology retailer; and SharkNinja.

In this role, you will act as a bridge between Head Office and Store Operations, ensuring consistent operational standards, effective execution of business initiatives, and continuous improvement across our stores.

Key Responsibilities

1. Retail Operations Coordination

Coordinate with Regional/Area Managers and store teams to ensure smooth daily operations and effective execution of operational initiatives.

Act as a communication bridge between Head Office and Store Operations to ensure operational updates, policies, and business initiatives are communicated effectively.

Follow up on operational issues and coordinate with relevant stakeholders to ensure timely resolution.

2. Operational Performance Monitoring

Monitor store operational performance and key performance indicators (KPIs) to identify gaps, trends, and areas for improvement.

Track the progress of operational action plans and follow up with relevant stakeholders to ensure effective implementation.

Provide insights and recommendations to improve store productivity and operational effectiveness.

3. SOP Implementation & Compliance

Monitor the implementation of Standard Operating Procedures (SOPs), company policies, and operational standards across stores.

Identify operational gaps and inconsistencies in store execution, and coordinate corrective actions with relevant stakeholders.

Support the development, communication, and updating of operational guidelines, checklists, and working procedures.

4. Process Improvement & Project Execution

Identify opportunities to improve retail processes, operational efficiency, and productivity across the store network.

Support the implementation and monitoring of new operational initiatives, business programs, and process improvements.

Collaborate with cross-functional teams to ensure store readiness and smooth execution of operational changes.

5. Reporting & Analysis

Prepare regular operational reports, KPI tracking, and performance updates for management review.

Analyze operational data to identify recurring issues, performance gaps, and improvement opportunities.

Provide data-driven insights and recommendations to support operational decision-making.

Requirements

Bachelor’s degree in Business Administration, Management, Industrial Engineering, or a related field.

Minimum 2–3 years of experience in Retail Operations, Store Operations, Operations Support, or a similar role, preferably within the retail industry.

Experience supporting multi-store operations or coordinating with Area Managers, Store Managers, and Head Office teams is highly preferred.

Good analytical skills with the ability to interpret operational data, monitor KPIs, and identify improvement opportunities.

Proficient in Microsoft Excel and PowerPoint; experience preparing operational reports and performance tracking is required.

Strong coordination, communication, and stakeholder management skills.

Detail-oriented, proactive, and able to follow up on multiple operational issues and action plans.

Able to work collaboratively across functions and adapt to a dynamic retail environment.