Operations Manager

BLOOME Baby; Jakarta Pusat; On-site; IDR 240,000,000 - 480,000,000; Full time

Job summary

Bloomē is seeking an Operations Manager in Jakarta, Indonesia. You will own the end‑to‑end stock-to-customer flow across all channels, working with the founder in a high‑autonomy role to tighten what works and build what doesn’t.

You’ll lead a warehouse team and coordinate with marketplace platforms for listings, inventory, and campaigns. The role covers warehouse operations, marketplace health, and operational systems, with a focus on accuracy, speed, and cross‑department collaboration.

Qualifications

• 3–5+ years in operations, with direct hands‑on experience managing warehouse, fulfillment, and marketplace operations.
• Direct working experience with Indonesian marketplace platforms (Shopee, Tokopedia, TikTok Shop) at an operational level.
• Background in e-commerce, consumer goods, or a brand with a physical retail component.
• Comfortable with WMS/ERP systems and confident in Excel or Google Sheets
• Able to read basic financial reports and work productively with a finance team
• Experience hiring, onboarding, and managing admin and operational staff

Responsibilities

• Own warehouse operations, inventory accuracy, and outbound fulfillment across all channels.
• Oversee receiving-to-system-entry and stock data integrity.
• Manage POs and inbound goods with suppliers.
• Set fulfillment SLAs across channels.
• Lead and develop the warehouse team.
• Direct marketplace admins to ensure listings and inventory sync.
• Coordinate with marketing to align campaigns with operations.
• Monitor order processing, returns, and reviews.
• Deliver SOPs and reporting rhythms; partner with finance on cost data.
• Rebuild stock opname and multi-location inventory ahead of new outlets.

Skills

Warehouse operations

Fulfillment operations

Marketplace operations

WMS/ERP systems

Excel / Google Sheets

Financial report reading

Staff hiring & onboarding

Tools

Shopee

Tokopedia

TikTok Shop

Job description

Operations Full-time Jakarta, Indonesia (on-site)

Bloomē is a premium baby lifestyle brand built on Scandinavian-inspired design and low-toxic, certified materials. We sell across all leading marketplaces in Indonesia, at our own physical retails and website, and through a growing wholesale and reseller network. We are in a growth phase and are constantly expanding our team and inviting proactive people to join our team.

About the Role

The Operations Manager owns the entire path from stock arriving in our warehouse to the customer receiving their order — across every channel we sell on. You will work in a high-autonomy role and will work closely with the founder for the first few months tightening what already works, developing what doesn't work, and bringing an operational discipline to your team.

What You'll Own

1. Supply Chain & Fulfillment (50%)

• Full accountability for warehouse operations, inventory accuracy, and outbound fulfillment performance
• Own the receiving-to-system-entry process and the integrity of our stock data
• Manage the purchase order and inbound goods process with existing suppliers
• Set and hold fulfillment SLAs across all sales channels
• Lead, develop, and hold accountable the warehouse team

2. Marketplace Operations (30%)

• Direct our marketplace admins to ensure listings, inventory sync, and campaign readiness are executed correctly and on time across all channels
• Coordinate with our marketing and creative teams so operational execution matches campaign timelines
• Own marketplace operational health: order processing speed, cancellation and return rates, review and rating management
• Monitor channel performance metrics and elevate patterns

3. Operational Systems & Reporting (20%)

• Build and maintain the SOPs, checklists, and reporting rhythms the business runs on
• Deliver clear operational reporting to ownership and coordinate closely with the finance team on inventory and cost data
• Own inventory accuracy as a measured outcome: rebuild the stock opname process across all locations, including the move to multi-location inventory in our system ahead of new outlet openings

What We're Looking For

Required

• 3–5+ years in operations, with direct hands‑on experience managing warehouse, fulfillment, and marketplace operations
• Direct working experience with Indonesian marketplace platforms (Shopee, Tokopedia, TikTok Shop) at an operational level
• Background in e-commerce, consumer goods, or a brand with a physical retail component
• Comfortable with WMS/ERP systems and confident in Excel or Google Sheets
• Able to read basic financial reports and work productively with a finance team
• Experience hiring, onboarding, and managing admin and operational staff

What sets a candidate apart

• You have built SOPs and operating systems from scratch, not just followed them
• You are comfortable working across departments without needing formal authority to get things done
• You escalated with a recommendation attached, never just a problem
• You are willing to be on the warehouse floor, not only at a desk
• You are quick on your feet to fix an operational emergency especially during a high volume transaction day

What Success Looks Like

First 90 days You have diagnosed where accuracy and speed break down, and you have a documented plan to fix it.

First 12 monthsInventory accuracy is reliable and reconciled. Fulfillment error rates are measurably down. The team runs to a documented standard. Operational problems are solved at your level and reach ownership as summaries, not as emergencies.