Head of Front Office & Reservation

Ulu Cliffhouse; Kuta Selatan; On-site; IDR 267,840,000 - 602,640,000; Full time

Benefits offered by this job

Staff discounts

Wellness programs

Career development

Job summary

Ulu Cliffhouse in Bali seeks a seasoned Head of Front Office & Reservation to lead guest services, front desk operations and reservation management on a contract basis. You will drive service excellence, optimize occupancy and revenue, and mentor a diverse team across all front office touchpoints.

The ideal candidate has 5+ years in luxury front office leadership, strong expertise in reservation systems and revenue management, and outstanding communication.

Qualifications

• Minimum 5 years' experience in luxury front office management.
• Proven expertise in reservation systems and revenue management.
• Strong leadership and people development abilities.
• Excellent communication and guest service orientation.
• Fluent English; additional languages a plus.
• Proficient in hospitality management software.

Responsibilities

• Lead and mentor the front office team, including front desk, concierge, and reservations.
• Oversee all reservation operations, booking management, room allocation and revenue optimization.
• Ensure consistent delivery of exceptional guest service across all touchpoints.
• Monitor front office budgets and control labor costs.
• Coordinate with other departments for seamless guest experiences.
• Analyse occupancy trends to inform revenue management strategies.
• Maintain data security and confidentiality of guest information.
• Train team members to enhance service quality and efficiency.

Skills

Front Office Leadership

Reservation Systems

Revenue Management

Staff Development

Communication

Hospitality Software

English Fluent

Tools

Property Management System (PMS)

Job description

About the role

We are seeking an experienced Head of Front Office & Reservation to join Ulu Cliffhouse in South Kuta, Bali. This is a contract position that offers a unique opportunity to lead and manage the front office and hotel reservation operations of our prestigious hospitality establishment. In this strategic role, you will be responsible for overseeing all aspects of guest services, front desk operations, and reservation management, ensuring exceptional experiences for every guest whilst maintaining operational excellence. This position is integral to our commitment to delivering world-class hospitality and maintaining the highest standards of service that define Ulu Cliffhouse.

Key responsibilities

• Lead, manage and mentor the front office team, including front desk staff, concierge, and reservation personnel
• Oversee all reservation operations, including booking management, room allocation and revenue optimisation
• Ensure consistent delivery of exceptional guest service standards across all front office touchpoints
• Manage guest relations and resolve complaints or concerns with professionalism and discretion
• Monitor and control front office budgets, including labour costs and departmental expenditure
• Implement and maintain front office policies and procedures in accordance with company standards
• Coordinate with other departments to ensure seamless guest experiences and smooth hotel operations
• Analyse reservation data and occupancy trends to inform revenue management strategies
• Train and develop team members to enhance service quality and operational efficiency
• Maintain accurate records of guest information and ensure data security and confidentiality
• Liaise with management regarding performance metrics, guest feedback and operational challenges

What we’re looking for

• Minimum 5 years’ experience in front office management within a luxury hospitality environment
• Proven experience in managing reservation systems and revenue management strategies
• Strong leadership skills with the ability to motivate, train and develop diverse teams
• Excellent communication and interpersonal abilities with a genuine passion for guest service
• Proficiency in hospitality management software and reservation systems
• Fluent English language skills; multilingual capabilities are advantageous
• Exceptional attention to detail and strong organisational skills
• Ability to work under pressure and manage multiple priorities effectively
• Understanding of revenue management principles and hotel operations
• Problem-solving mindset with the ability to make sound decisions independently
• Flexibility to work rotating shifts, including weekends and public holidays
• Professional demeanour with a commitment to maintaining high standards of appearance and conduct

What we offer

At Ulu Cliffhouse, we are committed to creating a supportive and dynamic workplace where our team members can thrive. We offer competitive remuneration packages commensurate with experience and qualifications. Our benefits include opportunities for career development and professional growth within a respected hospitality organisation. We provide a collaborative working environment where your contributions are valued and recognised. As a contract position, this role offers flexibility and the opportunity to gain valuable experience in a luxury hospitality setting in one of the world’s most sought‑after destinations. We also offer staff discounts and access to wellness initiatives to support your wellbeing.

About us

Ulu Cliffhouse is a premium hospitality establishment located in the stunning South Kuta area of Bali. We are dedicated to providing exceptional experiences for our guests through outstanding service, elegant accommodation and memorable moments. Our team is composed of passionate hospitality professionals who are committed to delivering excellence in every aspect of our operations. We pride ourselves on creating warm, welcoming environments where guests feel valued and cared for, and where our team members can develop rewarding careers within a supportive and professional culture.