Front office manager

Belalu Bali Boutique & SPA experience; Kecamatan Ubud; On-site; IDR 180,000,000 - 260,000,000; Full time

Benefits offered by this job

Competitive remuneration

Performance bonuses

Staff benefits

Positive workplace culture

Job summary

Belalu Bali Boutique & SPA experience, a luxury resort in Ubud, Bali, seeks a seasoned Front Office Manager to lead guest reception, check-in/check-out, and front desk operations on-site. You will direct the front office team, ensure top-tier service, and collaborate with other departments to deliver memorable guest experiences.

The role requires 3–5 years of luxury front office leadership, strong English communication, and PMS proficiency.

Qualifications

• Minimum 3–5 years of front office management experience in luxury/boutique hotels.
• Strong leadership and team management skills with the ability to develop staff.
• Excellent customer service and professional handling of guest concerns.
• Proficiency with front office systems and PMS.
• Outstanding English communication; multilingual abilities are a plus.

Responsibilities

• Oversee all front office operations including check-in/check-out and room allocation.
• Supervise front desk staff and performance management.
• Maintain exceptional guest service standards and promptly address concerns.
• Handle guest communications via phone, email, and special requests.
• Maintain accurate guest records, reservations, and front office docs.
• Coordinate with housekeeping and other departments for seamless experiences.
• Manage VIP guest relations and personalized service delivery.
• Generate front office reports and brief senior management on metrics.
• Assist with revenue optimization and occupancy management.

Skills

Front office management

Team leadership

Guest relations

PMS proficiency

English communication

Tools

PMS

Job description

About the role

Belalu Bali Boutique & SPA experience 5* resort with 3 luxury villas is seeking a skilled and dedicated Front Office Manager to lead our front-facing operations at our luxurious property in Ubud, Bali. This is a full-time position based on-site in Ubud, where you will manage all aspects of guest reception, check-in and check-out procedures, and ensure every visitor experiences exceptional service from their first moment with us. As Front Office Manager, you will be the strategic leader of the front office team, overseeing daily operations, staff supervision, and guest relations to maintain our reputation as a premier boutique hotel and spa destination. Your leadership will be instrumental in creating memorable experiences that reflect our commitment to luxury hospitality and personalized service.

Key responsibilities

• Oversee all front office operations, including guest check-in, check-out, and room allocation processes
• Manage and supervise the front desk team and performance management
• Ensure exceptional guest service standards are maintained at all times and address guest concerns and complaints promptly and professionally
• Manage guest communications, including telephone inquiries, email correspondence, and special requests
• Monitor and maintain accurate guest records, reservation systems, and front office documentation
• Oversee room inventory, cleanliness standards, and coordination with housekeeping departments
• Coordinate with other hotel departments including spa, food and beverage, and housekeeping to ensure seamless guest experiences
• Handle VIP guest relations and ensure personalized service delivery for high-priority visitors
• Generate front office reports and provide regular updates to senior management on operational metrics and guest feedback
• Contribute to revenue optimization and occupancy management

What we're looking for

• Minimum 3-5 years of front office management experience in a luxury or boutique hotel environment
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent customer service orientation with proven ability to handle difficult situations with grace and professionalism
• Proficiency in front office management systems and property management software (PMS)
• Outstanding communication skills in English; multilingual abilities are highly desirable
• Strong organizational and time management capabilities
• Knowledge of hotel operations, revenue management, and guest service standards
• Ability to work flexible hours, including evenings, weekends, and public holidays as required
• Attention to detail and commitment to maintaining high standards of presentation and professionalism
• Problem-solving mindset and ability to work calmly under pressure
• Previous experience in a spa or wellness resort environment is preferred
• Experience managing guests from diverse cultural backgrounds is advantageous

What we offer

At Belalu Bali Boutique & SPA experience, we invest in our team members and offer a rewarding work environment in one of the world's most beautiful destinations. We provide competitive remuneration packages, including salary, performance bonuses, and staff benefits. We foster a culture of mutual respect, teamwork, and continuous improvement, where your contributions are valued and recognized. As a boutique property, you will have the opportunity to build meaningful relationships with guests and colleagues whilst working in a supportive and collaborative team environment. We are committed to the health and well being of our staff and offer a positive workplace culture that celebrates diversity and inclusivity.

About us

Belalu Bali Boutique & SPA experience is a luxurious, intimate resort nestled in the heart of Ubud, Bali with Bamboo style luxury villas. We specialize in providing an authentic and transformative experience that combines world-class spa treatments, personified service, and the serene beauty of Balinese culture. We are dedicated to maintaining the highest standards of service excellence whilst respecting and celebrating the local community and environment that make Ubud such a special destination.