Front Office

PT Bali Home Habitat; Kuta; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Bali Home Habitat in Seminyak, Bali is seeking a dynamic Front Office professional for a full-time role. You will be the first point of contact for guests, handling arrivals, departures and enquiries with hospitality at the forefront.

The position requires strong English communication, customer service orientation, and skill with property management systems to ensure smooth guest experiences and accurate records.

Qualifications

• Experience in front office or guest services in hospitality.
• Excellent English communication; Indonesian or other languages are a plus.
• Strong customer service orientation and professional demeanor.
• Ability to use property management systems and common office software.

Responsibilities

• Greet guests on arrival and departure with warmth and professionalism.
• Process check-ins and check-outs accurately.
• Respond to inquiries and provide information on facilities and local attractions.
• Manage room assignments and coordinate with housekeeping and maintenance.
• Handle telephone calls and correspondence professionally.
• Process payments and answer billing inquiries with accuracy.
• Maintain guest records using the property management system.
• Assist with reservations, amendments and cancellations as required.
• Provide recommendations for dining, activities and experiences to enhance stays.
• Resolve guest concerns professionally and escalate issues as needed.

Skills

Front office experience

Customer service

English communication

Property management systems

Tools

Property management software

Job description

About us

PT Bali Home Habitat is a premier hospitality establishment located in the heart of Seminyak, Bali. We are committed to providing exceptional guest experiences and maintaining the highest standards of service excellence. Our team is dedicated to creating memorable stays for our guests whilst upholding the values of professionalism, warmth, and cultural appreciation. We pride ourselves on being a welcoming destination where every guest feels valued and every team member contributes to our success.

About the role

We are seeking a dynamic and customer-focused Front Office professional to join our team in Seminyak, Bali on a full-time basis. This is a pivotal position that serves as the first point of contact for our guests, setting the tone for their entire experience at our establishment. The Front Office team member will be responsible for managing guest arrivals, departures, and enquiries whilst maintaining exceptional levels of hospitality and professionalism. This role is integral to our operations and directly impacts guest satisfaction and loyalty.

Key responsibilities

• Greeting guests upon arrival and departure with warmth and professionalism
• Processing check-ins and check-outs efficiently whilst ensuring accuracy of guest information and documentation
• Responding to guest inquiries and requests promptly, providing information about facilities, services and local attractions
• Managing room assignments and coordinating with housekeeping and maintenance teams
• Handling telephone calls and correspondence professionally and courteously
• Processing payments and managing billing inquiries with accuracy and attention to detail
• Maintaining accurate guest records and databases using property management systems
• Assisting with reservations, amendments and cancellations as required
• Providing recommendations for dining, activities and experiences to enhance guest stays
• Resolving guest concerns and complaints professionally, escalating issues when necessary

  What we're looking for

  • Previous experience in a front office or guest services role within the hospitality industry
  • Excellent communication skills in English; proficiency in Indonesian and additional languages is advantageous
  • Strong customer service orientation with the ability to remain calm and professional in challenging situations
  • Proficiency with property management systems and computer applications
  • Exceptional organizational and time management abilities
  • Attention to detail and accuracy in handling guest information and transactions
  • Ability to work flexibly, including evenings, weekends and public holidays
  • A positive attitude, reliability and a genuine passion for hospitality
  • Professional appearance and demeanour
  • Knowledge of Bali tourism, local attractions and cultural sensitivities is a valuable asset

  What we offer

  We are committed to supporting our team members and creating a positive work environment. We offer competitive remuneration, opportunities for professional development within the hospitality sector, and access to staff facilities. Our workplace culture values teamwork, continuous improvement and employee wellbeing. We encourage open communication and provide ongoing training to support your career progression. Working at PT Bali Home Habitat offers you the opportunity to be part of a dedicated team in one of Bali's most vibrant destinations, where you can make a genuine difference in our guests' experiences.