GUEST EXPERIENCE HOST

PT. Daun Lebar Anugerah; Provinsi Bali; On-site; IDR 60,000,000 - 100,000,000; Full time

Benefits offered by this job

Staff meals during shifts

Access to property facilities

Job summary

PT. Daun Lebar Anugerah in Gianyar, Bali seeks a Guest Experience Host to welcome guests, handle check-in, and help create memorable stays.

You will provide information about amenities, local attractions, dining options, and activities while coordinating with housekeeping and other departments. The role requires strong guest-service skills, fluency in English and Indonesian, and a professional, proactive approach to resolving issues.

Qualifications

• Experience in front desk/guest services within hospitality.
• Excellent interpersonal and communication abilities.
• Strong organisation and attention to detail.
• Familiarity with hotel management systems and IT tools.
• Fluent in English and Indonesian; other languages a plus.
• Passion for hospitality and guest satisfaction.

Responsibilities

• Greet guests on arrival and ensure smooth check-in.
• Handle guest inquiries with professionalism and care.
• Provide information on amenities, attractions, dining, activities.
• Assist with luggage and guest greetings.
• Process guest accounts and payments accurately.
• Coordinate reservations and room assignments with housekeeping.
• Address guest concerns promptly to ensure satisfaction.
• Record guest preferences for personalized future visits.
• Coordinate special requests like room service and transport.

Skills

Front office experience

Interpersonal communication

Organisational skills

Hotel management systems

English and Indonesian fluency

Guest service mindset

Tools

Hotel PMS

Job description

About the role

We are seeking a Guest Experience Host to join our team at PT. Daun Lebar Anugerah in Gianyar, Bali. This is a full-time position where you will be the cornerstone of our guest interactions, responsible for creating memorable and exceptional experiences from the moment guests arrive. As a Guest Experience Host, you will be the first point of contact for our valued guests, setting the tone for their stay and ensuring their complete satisfaction throughout their visit. This role is strategically important to our business, as it directly impacts guest satisfaction, loyalty and our reputation in the hospitality industry.

Key responsibilities

• Greeting guests warmly upon arrival and providing a seamless check-in experience
• Managing guest inquiries and requests with professionalism, efficiency and a genuine commitment to service excellence
• Providing comprehensive information about property amenities, local attractions, dining options and activities
• Assisting with luggage handling and ensuring guests feel welcomed and valued
• Processing guest accounts and handling payments accurately and securely
• Managing reservations, room assignments and coordinating with housekeeping and other departments
• Responding to guest concerns or complaints promptly and resolving issues to achieve guest satisfaction
• Maintaining detailed guest records and preferences to personalise future visits
• Coordinating special requests such as room service, transportation and restaurant reservations
• Monitoring the front office area to ensure it remains clean, organised and welcoming
• Working collaboratively with all departments to ensure a cohesive guest experience
• Maintaining confidentiality and security protocols at all times

What we're looking for

• Proven experience working in a front office or guest services role within the hospitality industry, preferably in a hotel, resort or similar establishment
• Exceptional interpersonal and communication skills with the ability to interact confidently with guests from diverse backgrounds
• Strong organisational abilities with keen attention to detail
• Proficiency in hotel management systems and computer operations
• Fluency in English and Indonesian; additional languages such as Mandarin, Japanese or French are highly desirable
• A genuine passion for hospitality and creating positive guest experiences
• Ability to remain calm, patient and professional under pressure
• Strong problem-solving skills and a proactive approach to guest satisfaction
• Reliability, punctuality and a strong work ethic
• Experience in a Balinese resort or luxury hospitality environment would be advantageous
• Customer service certification or hospitality training is preferred

About us

PT. Daun Lebar Anugerah is a hospitality establishment dedicated to providing guests with authentic, warm and memorable experiences in the heart of Bali. Located in Gianyar, we combine traditional Balinese hospitality with modern amenities and personalised service. Our commitment to excellence and guest satisfaction forms the foundation of everything we do. We pride ourselves on creating an environment where both guests and staff feel valued, respected and supported. Our team is passionate about showcasing the beauty and culture of Bali whilst ensuring every guest departure leaves them with cherished memories and a desire to return.

What we offer

We offer a competitive full-time position with opportunities for professional growth and development within the hospitality sector. As part of our team, you will receive comprehensive training to enhance your skills and knowledge. We foster a supportive and collaborative work environment where your contributions are recognised and valued. Additional benefits include staff meals during shifts, access to property facilities and the opportunity to work in one of Bali's most beautiful regions. We are committed to creating a positive workplace culture where team members can thrive and advance their careers.