Head of Franchise Operations

PT Rasa Jiwa Indonesia (Baker Old); Jakasetia; In loco; IDR 240.000.000 - 600.000.000; Tempo pieno

Descrizione del lavoro

PT Rasa Jiwa Indonesia (Baker Old) seeks a seasoned Franchise Operations Director to lead the franchise outlet network, define operational strategies, and ensure brand standards are implemented across all locations. You will drive sales growth, profitability, and customer experience while coaching franchise partners and internal teams.

The role requires 7–10 years in franchise/retail operations with strong leadership, stakeholder management, and data analysis skills, plus willingness to travel

Competenze

• Minimum 7–10 years in franchise/retail operations
• Minimum 3–5 years in a managerial role
• Experience managing outlet networks and partners at scale
• Strong understanding of SOPs and KPI monitoring
• Willingness to travel

Mansioni

• Lead and manage operational activities across the franchise outlet network
• Establish strategies to increase sales and profitability
• Ensure SOPs and brand standards across outlets
• Develop and monitor KPIs for franchisees and teams
• Conduct outlet performance reviews and action plans
• Build relationships with franchisees and provide coaching
• Coordinate with Sales, Marketing, Finance, Supply Chain, Product, and Training
• Oversee new outlet openings (location readiness, staffing, equipment)
• Support franchisee selection, onboarding, development
• Ensure outlet compliance with franchise agreements and safety standards
• Analyze data to identify growth opportunities and improvements
• Prepare operational reports and strategic recommendations
• Lead, develop, and evaluate the Franchise Operations team

Conoscenze

Franchise operations management

Strategic planning

Leadership

Stakeholder management

Data analysis

Formazione

Bachelor's degree in Management or related field

Descrizione del lavoro

This role is responsible for ensuring all franchise outlets operate according to company standards, achieve business targets, and deliver consistent customer experience. The position will build long-term relationships with franchisees and support sustainable network growth by leading and managing operations across the entire franchise outlet network.

Key responsibilities

Lead and manage operational activities across the entire franchise outlet network

Establish operational strategies to increase sales, profitability, and outlet efficiency

Ensure implementation of SOPs, brand standards, product or service quality, and customer experience standards across all outlets

Develop and monitor Key Performance Indicators (KPIs) for franchisees and operational teams

Conduct regular outlet performance reviews and develop action plans for underperforming outlets

Build strong and professional relationships with franchisees, including providing guidance, coaching, and operational support

Handle escalation of operational issues and help resolve franchisee problems effectively

Coordinate with Sales, Marketing, Finance, Supply Chain, Product, and Training teams to support outlet success

Oversee new outlet opening processes, including location readiness, systems, staffing, equipment, and operations

Support franchisee selection, onboarding, and development processes

Ensure outlet compliance with franchise agreements, regulations, policies, and company safety and quality standards

Analyze operational and business data to identify growth opportunities and performance improvements

Prepare operational reports and provide strategic recommendations to management

Lead, develop, and evaluate the Franchise Operations team

About you

Minimum S1 education in Management, Business, Operations, or related field

Minimum 7–10 years of experience in franchise operations, retail operations, F&B operations, or related industry

Minimum 3–5 years in a managerial or leadership position

Experience managing outlet networks, franchisees, distributors, or business partners at relevant scale

Understanding of franchise management, outlet operations, sales performance, budgeting, and unit business profitability

Ability to develop and implement SOPs and operational monitoring systems

Proven ability to improve outlet performance or manage business network expansion

Data analysis capability and understanding of operational KPIs and basic financial reports

Strong negotiation, communication, coaching, and stakeholder management skills

Willingness to travel to outlets or operational areas as needed

Ability to work strategically while also directly addressing operational challenges

Integrity, leadership, decision-making capability, and results orientation