Operations Manager

PT Metalindo Multiperkasa; Jakarta Utara; On-site; IDR 167,400,000 - 334,800,000; Full time

Job summary

PT Metalindo Multiperkasa is seeking an Operations Manager to oversee the head office and multiple branches, ensuring smooth daily operations across administrative, warehouse, and fleet functions.

The role requires leadership of a ~14-person team, development and enforcement of SOPs, and formal coordination of import processes, with a focus on accuracy and process discipline. You will report to the Owner and uphold high standards of integrity and efficiency.

Qualifications

• Minimum 5 years operational experience with at least 3 years in a managerial role.
• Experience in B2B distributor or trading companies is preferred.
• Strong administration, attention to detail and data accuracy.

Responsibilities

• Oversee head office and branch operations, serving as escalation point for operational, administrative, warehouse, and fleet issues
• Make daily operational decisions within authority limits
• Manage ~14 staff including warehouse foremen, driver foremen, admin staff, and office support
• Set targets, evaluate performance, and standardize procedures across locations
• Recruit and develop staff under supervision
• Monitor stock accuracy and manage stock discrepancies
• Approve storage policies and goods handling for stock integrity
• Coordinate delivery scheduling and fleet utilization; oversee vehicle maintenance and licensing
• Coordinate import processes including documentation, freight forwarding, and customs clearance

Skills

Operations management

Team leadership

Inventory management

Cross-functional collaboration

Fleet management

Import procedures

SOP development

Education

Bachelor's degree

Tools

Accurate system

Job description

This role is responsible for full operational oversight of the head office and branch locations, serving as the primary escalation point for all operational, administrative, warehouse, and fleet issues. The Operations Manager will make daily operational decisions within established authority limits and manage a team of approximately 14 people including warehouse foremen, driver foremen, administrative staff, and support personnel.

Key responsibilities

• Ensure smooth operations of head office and branches, serving as primary escalation point for operational, administrative, warehouse, and fleet issues
• Make daily operational decisions within established authority limits
• Manage and supervise approximately 14 staff members including warehouse foremen, driver foremen, administrative staff, and office support
• Set work targets and standards, conduct regular performance evaluations, and align operational standards across locations
• Recruit and develop staff under supervision
• Monitor stock accuracy through systems, reports, and periodic stock takes; decide on follow-up actions for discrepancies
• Approve storage policies, goods flow procedures, and handling of problematic stock
• Oversee delivery scheduling and fleet utilization through the Driver Foreman
• Ensure vehicle maintenance, licensing, and operational readiness are controlled
• Coordinate import processes including documentation, freight forwarding, and customs clearance

About you

• Minimum S1 education, any discipline, with attention to detail and good administration skills
• Minimum 5 years operational experience with at least 3 years at managerial level
• Experience in B2B distributor or trading companies
• Proficient in Accurate system, particularly inventory, purchasing, and sales modules
• Proven experience leading cross-functional teams of at least 15 people through supervisor or foreman structures
• Understanding of import procedures, customs processes, and inventory management principles
• Demonstrated track record of building SOPs or work systems from scratch
• High integrity and trustworthiness with budget and company information responsibility
• Able to operate independently, make field decisions and take responsibility for outcomes
• Able to build and standardize work systems, not just maintain existing routines
• Able to enforce discipline and work standards consistently across team
• Able to maintain accurate operational and inventory data as basis for decision-making
• Able to communicate actual conditions to Owner openly, including when problems occur