Mall Franchise Operations Lead

Pengiklan Anonim; Tangerang; On-site; IDR 200,880,000 - 312,480,000; Full time

Job summary

The role requires 3–5 years in F&B/retail/franchise ops, strong communication and negotiation skills, English proficiency, and willingness to travel outside Java. Onsite at the Gading Serpong head office.

Qualifications

• Bachelor's degree in Business Management, Hospitality, F&B Management, or related field.
• Minimum 3–5 years of experience in F&B, retail, or franchise operations.
• Proven experience managing franchise operations, preferably for brands operating in shopping malls.
• Experience in handling and maintaining relationships with franchise partners.
• Strong understanding of F&B/retail outlet operations and mall-based business operations.
• Strong communication, negotiation, and problem-solving skills.
• Good command of English, both written and spoken.
• Able to work independently and coordinate effectively with multiple internal and external stakeholders.
• Willing to conduct regular outlet visits and travel to locations outside Java when required.
• Willing to work onsite at our Head Office in Gading Serpong.
• Proficient in Microsoft Office/Google Workspace; experience with POS, reporting, or operational systems is a plus.

Responsibilities

• Oversee day-to-day franchise outlet operations, especially mall locations.
• Build and maintain strong relationships with franchise partners.
• Ensure outlets comply with SOPs, brand standards, and service standards.
• Conduct outlet visits and operational audits to identify issues and improvements.
• Monitor franchisee performance and provide guidance and follow-up actions.
• Coordinate with Operations, Marketing, Supply Chain, Finance, and HR teams.
• Support opening and setup of new franchise outlets with partners and mall management.
• Monitor opening prep including manpower, equipment, inventory, and branding.
• Prepare reports on franchise performance and issues.
• Identify opportunities to improve outlet performance, efficiency, and customer experience.
• Handle escalations from franchise partners and coordinate solutions.

Skills

Franchise operations

Communication

Negotiation

Problem solving

Willingness to travel

Independent work

Education

Bachelor's degree in Business Management, Hospitality, F&B Management, or related field

Tools

MS Office / Google Workspace

POS systems

Job description

The role requires 3–5 years in F&B/retail/franchise ops, strong communication and negotiation skills, English proficiency, and willingness to travel outside Java. Onsite at the Gading Serpong head office.