Hardware Service Delivery Pro

Nokia Corporation; Indonesia; Hybrid; IDR 133,920,000 - 200,880,000; Full time

Job summary

Nokia Corporation is seeking an HWSD Specialist to manage and deliver customer orders for hardware services in Jakarta. The role focuses on coordinating expeditions, meeting SLAs, and maintaining strong customer communication to ensure exceptional service delivery.

You will process orders, monitor cycle times, resolve escalations, and work with the HWS team to optimize operations. A background in supply chain, 2–3 years' experience, and Excel proficiency are preferred.

Qualifications

• Bachelor's degree in a relevant field.
• 2–3 years of experience in a hardware or technology-focused role.
• Strong knowledge of order management systems and supply chain processes.
• Excellent communication and interpersonal skills for customer relationships.

Responsibilities

• Process and manage customer orders, ensuring accurate and timely delivery.
• Monitor and ensure SLA compliance with commitments.
• Address and resolve customer escalations promptly.
• Coordinate and expedite orders to optimize delivery timelines.
• Maintain open communication with customers with regular updates.
• Analyze order data to identify trends and improve processes.
• Collaborate with the HWS team for smooth operations.
• Maintain accurate records and documentation for all orders.
• Identify and resolve issues in order processing, delivery, and queries.
• Proactively seek opportunities to improve service delivery.

Skills

Communication skills

Excel proficiency

Analytical thinking

Attention to detail

Independent work

multitasking

Education

Bachelor's degree in Supply Chain Management, Logistics, or Business Administration

Tools

Order management systems

MS Office

Job description

Nokia Corporation is seeking an HWSD Specialist to manage and deliver customer orders for hardware services in Jakarta. The role focuses on coordinating expeditions, meeting SLAs, and maintaining strong customer communication to ensure exceptional service delivery.

You will process orders, monitor cycle times, resolve escalations, and work with the HWS team to optimize operations. A background in supply chain, 2–3 years' experience, and Excel proficiency are preferred.