HWSD Specialist

Nokia Corporation; Indonesia; Hybrid; IDR 133,920,000 - 200,880,000; Full time

Job summary

Nokia Corporation is seeking an HWSD Specialist to manage and deliver customer orders for hardware services in Jakarta. The role focuses on coordinating expeditions, meeting SLAs, and maintaining strong customer communication to ensure exceptional service delivery.

You will process orders, monitor cycle times, resolve escalations, and work with the HWS team to optimize operations. A background in supply chain, 2–3 years' experience, and Excel proficiency are preferred.

Qualifications

• Bachelor's degree in a relevant field.
• 2–3 years of experience in a hardware or technology-focused role.
• Strong knowledge of order management systems and supply chain processes.
• Excellent communication and interpersonal skills for customer relationships.

Responsibilities

• Process and manage customer orders, ensuring accurate and timely delivery.
• Monitor and ensure SLA compliance with commitments.
• Address and resolve customer escalations promptly.
• Coordinate and expedite orders to optimize delivery timelines.
• Maintain open communication with customers with regular updates.
• Analyze order data to identify trends and improve processes.
• Collaborate with the HWS team for smooth operations.
• Maintain accurate records and documentation for all orders.
• Identify and resolve issues in order processing, delivery, and queries.
• Proactively seek opportunities to improve service delivery.

Skills

Communication skills

Excel proficiency

Analytical thinking

Attention to detail

Independent work

multitasking

Education

Bachelor's degree in Supply Chain Management, Logistics, or Business Administration

Tools

Order management systems

MS Office

Job description

The HWSD Specialist plays a vital role in managing and delivering customer orders for hardware services. They are responsible for coordinating and expediting orders, ensuring timely delivery, and maintaining strong communication with customers. This role is crucial in meeting service level agreements and providing an exceptional customer experience.

Your responsibilities

• Order Management: Process and manage customer orders, ensuring accurate and timely delivery.
• SLA Compliance: Monitor and ensure adherence to Service Level Agreements, taking necessary actions to meet committed cycle times.
• Escalation Handling: Address and resolve customer escalations promptly, maintaining high customer satisfaction.
• Expeditions: Coordinate and expedite orders as required, optimizing delivery timelines.
• Communication: Maintain open and effective communication with customers, providing regular updates on order status.
• Data Analysis: Analyze order data to identify trends, improve processes, and enhance overall service delivery.
• Team Collaboration: Work closely with the HWS team to ensure smooth operations and efficient order fulfillment.
• Documentation: Maintain accurate records and documentation for all orders, ensuring compliance with company standards.
• Problem Solving: Identify and resolve issues related to order processing, delivery, and customer queries.
• Continuous Improvement: Proactively seek opportunities to enhance service delivery, suggesting process improvements.

Your skills and experience

• Bachelor's degree in a relevant field, such as Supply Chain Management, Logistics, or Business Administration.
• 2-3 years of experience in a similar role, preferably in a hardware or technology-focused industry.
• Strong knowledge of order management systems and supply chain processes.
• Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
• Proficiency in MS Office suite, especially Excel, for data analysis and reporting.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Attention to detail and a proactive approach to problem-solving.
• Ability to work independently and manage multiple tasks simultaneously.
• Flexibility to adapt to changing priorities and a dynamic work environment.
• Willingness to learn and stay updated with industry trends and best practices.

At Nokia, we want every candidate to be able to perform their best. If you need any adjustments or support during the recruitment process, please let us know. All requests are treated confidentially.

Job Info

• Job Category Customer Services
• Posting Date 10/14/2026
• Job Schedule Full time
• Job Type Experienced
• Job Identification 40879
• Locations Jalan Jendral Gatot Subroto Kav. 18, Jakarta, 12710, ID (Hybrid)
• Regular or Temporary Regular

AI Statement: Nokia embraces the strategic use of Artificial Intelligence (AI) within our recruiting process to enhance the candidate experience and significantly improve our operational efficiencies. By leveraging AI-powered tools, we aim to create a more responsive and equitable journey for all applicants. Concurrently, we advocate for the intelligent, ethical, and safe use of AI by candidates and applicants when preparing and submitting their applications for our roles. This includes ensuring that any AI-generated content is thoroughly reviewed for accuracy, originality, and relevance, and that its use aligns with principles of transparency and integrity. Our goal is to foster a recruitment environment that benefits from technological advancements while upholding fairness, authenticity, and human oversight.