HWSD Specialist

Nokia; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Nokia is seeking an HWSD Specialist to manage and deliver customer orders for hardware services in Jakarta. The role focuses on coordinating orders, expediting delivery, and maintaining strong customer communication to meet SLAs and ensure a best-in-class service experience.

Responsibilities include handling orders, monitoring cycles, resolving escalations, analyzing data, and collaborating with the HWS team to improve processes.

Qualifications

• Bachelor's degree in a relevant field such as Supply Chain Management, Logistics, or Business Administration.
• 2-3 years of experience in a similar role in hardware/tech.
• Strong knowledge of order management systems and supply chain processes.
• Excellent communication and interpersonal skills.
• Proficiency in Excel for data analysis and reporting.
• Analytical mindset with data interpretation.
• Attention to detail and proactive problem-solving.
• Ability to work independently and manage multiple tasks.
• Flexible to changing priorities in a dynamic environment.
• Willingness to learn industry trends.

Responsibilities

• Process and manage customer orders, ensuring accurate and timely delivery.
• Monitor SLA compliance and meet cycle times.
• Address and resolve customer escalations promptly.
• Coordinate and expedite orders to optimize delivery timelines.
• Maintain open communication with customers with regular updates.
• Analyze order data to identify trends and improve processes.
• Collaborate with the HWS team to ensure order fulfillment.
• Maintain accurate records and documentation for all orders.
• Identify and resolve issues related to order processing and delivery.
• Proactively seek opportunities to enhance service delivery.

Skills

Order management

SLA awareness

Communication

Data analysis

Attention to detail

Independent work

Multi-tasking

Adaptability

Process improvement

Education

Bachelor's degree in Supply Chain Management, Logistics, or Business Administration

Tools

MS Excel

MS Office

Order management system

Job description

The HWSD Specialist plays a vital role in managing and delivering customer orders for hardware services. They are responsible for coordinating and expediting orders, ensuring timely delivery, and maintaining strong communication with customers. This role is crucial in meeting service level agreements and providing an exceptional customer experience.

The HWSD Specialist plays a vital role in managing and delivering customer orders for hardware services. They are responsible for coordinating and expediting orders, ensuring timely delivery, and maintaining strong communication with customers. This role is crucial in meeting service level agreements and providing an exceptional customer experience.

How You Will Contribute And What You Will Learn

• Order Management: Process and manage customer orders, ensuring accurate and timely delivery.
• SLA Compliance: Monitor and ensure adherence to Service Level Agreements, taking necessary actions to meet committed cycle times.
• Escalation Handling: Address and resolve customer escalations promptly, maintaining high customer satisfaction.
• Expeditions: Coordinate and expedite orders as required, optimizing delivery timelines.
• Communication: Maintain open and effective communication with customers, providing regular updates on order status.
• Data Analysis: Analyze order data to identify trends, improve processes, and enhance overall service delivery.
• Team Collaboration: Work closely with the HWS team to ensure smooth operations and efficient order fulfillment.
• Documentation: Maintain accurate records and documentation for all orders, ensuring compliance with company standards.
• Problem Solving: Identify and resolve issues related to order processing, delivery, and customer queries.
• Continuous Improvement: Proactively seek opportunities to enhance service delivery, suggesting process improvements.

Key Skills And Experience

• Bachelor's degree in a relevant field, such as Supply Chain Management, Logistics, or Business Administration.
• 2-3 years of experience in a similar role, preferably in a hardware or technology-focused industry.
• Strong knowledge of order management systems and supply chain processes.
• Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
• Proficiency in MS Office suite, especially Excel, for data analysis and reporting.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Attention to detail and a proactive approach to problem-solving.
• Ability to work independently and manage multiple tasks simultaneously.
• Flexibility to adapt to changing priorities and a dynamic work environment.
• Willingness to learn and stay updated with industry trends and best practices.