Hardware Services Order Excellence Lead

Nokia; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Nokia is seeking an HWSD Specialist to manage and deliver customer orders for hardware services in Jakarta. The role focuses on coordinating orders, expediting delivery, and maintaining strong customer communication to meet SLAs and ensure a best-in-class service experience.

Responsibilities include handling orders, monitoring cycles, resolving escalations, analyzing data, and collaborating with the HWS team to improve processes.

Qualifications

• Bachelor's degree in a relevant field such as Supply Chain Management, Logistics, or Business Administration.
• 2-3 years of experience in a similar role in hardware/tech.
• Strong knowledge of order management systems and supply chain processes.
• Excellent communication and interpersonal skills.
• Proficiency in Excel for data analysis and reporting.
• Analytical mindset with data interpretation.
• Attention to detail and proactive problem-solving.
• Ability to work independently and manage multiple tasks.
• Flexible to changing priorities in a dynamic environment.
• Willingness to learn industry trends.

Responsibilities

• Process and manage customer orders, ensuring accurate and timely delivery.
• Monitor SLA compliance and meet cycle times.
• Address and resolve customer escalations promptly.
• Coordinate and expedite orders to optimize delivery timelines.
• Maintain open communication with customers with regular updates.
• Analyze order data to identify trends and improve processes.
• Collaborate with the HWS team to ensure order fulfillment.
• Maintain accurate records and documentation for all orders.
• Identify and resolve issues related to order processing and delivery.
• Proactively seek opportunities to enhance service delivery.

Skills

Order management

SLA awareness

Communication

Data analysis

Attention to detail

Independent work

Multi-tasking

Adaptability

Process improvement

Education

Bachelor's degree in Supply Chain Management, Logistics, or Business Administration

Tools

MS Excel

MS Office

Order management system

Job description

Nokia is seeking an HWSD Specialist to manage and deliver customer orders for hardware services in Jakarta. The role focuses on coordinating orders, expediting delivery, and maintaining strong customer communication to meet SLAs and ensure a best-in-class service experience.

Responsibilities include handling orders, monitoring cycles, resolving escalations, analyzing data, and collaborating with the HWS team to improve processes.