Senior Technical Customer Success Specialist

Nokia; Indonesia; On-site; IDR 120,000,000 - 200,000,000; Full time

Job summary

Nokia in Indonesia seeks a Customer Service Specialist to manage and resolve highly complex technical problems within service delivery, developing original solutions with broad business impact. You will ensure timely delivery of contracted services, communicate with internal teams and customers, and stay updated with industry trends to enhance service delivery.

You will also contribute to process improvements, document resolutions, and support junior team members, while applying strong problem

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.

Responsibilities

• Handle and resolve highly complex technical issues related to service delivery.
• Develop innovative and original solutions with broad business impact.
• Ensure timely and accurate delivery of contracted services to customers.
• Maintain strong communication and collaboration with internal teams and customers.
• Stay updated with the latest industry trends and technologies to enhance service delivery.
• Provide regular feedback and suggestions for process improvements.
• Conduct thorough root cause analysis for recurring issues and implement preventive measures.
• Document and maintain accurate records of customer interactions and resolutions.
• Assist in knowledge sharing and training of junior team members.
• Ensure compliance with company policies and procedures.

Skills

Problem-solving

Analytical skills

Communication skills

Interpersonal skills

Independence

Multi-tasking

Attention to detail

Adaptability

Team collaboration

Fast-paced environment

Education

Bachelor's degree in Computer Science, Engineering, or a related field

Tools

CRM systems

Job description

Nokia in Indonesia seeks a Customer Service Specialist to manage and resolve highly complex technical problems within service delivery, developing original solutions with broad business impact. You will ensure timely delivery of contracted services, communicate with internal teams and customers, and stay updated with industry trends to enhance service delivery.

You will also contribute to process improvements, document resolutions, and support junior team members, while applying strong problem