Guest Reservations Lead – Beachfront Bali

PT. LYD Management Bali; Kuta Utara; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

La Brisa Bali is seeking an Assistant Reservation Manager to join our reservations team. You will handle guest inquiries, process bookings, and maintain our property management systems to maximise occupancy and guest satisfaction.

Based at our North Kuta beachfront resort, you will collaborate with guest relations, food & beverage, housekeeping and finance to ensure seamless guest experiences from booking to departure. Fluency in English is essential; other languages a plus.

Qualifications

• Proven experience in a reservations department or similar hospitality role.
• Experience with beach clubs or dynamic F&B venues is a plus.
• Strong written and verbal English communication.

Responsibilities

• Process guest reservations accurately through calls, emails, and online channels.
• Respond to guest inquiries with detailed information on facilities and offers.
• Maintain up-to-date guest profiles and booking details in the system.
• Coordinate with guest relations, Floor, Culinary, Housekeeping and Finance for seamless experiences.
• Manage group bookings and event reservations with coordinators.
• Handle modifications, cancellations and amendments per cancellation policies.
• Provide excellent customer service and resolve guest concerns professionally.

Skills

PMS proficiency

Reservation management

Guest relations

English communication

Tools

PMS

Job description

La Brisa Bali is seeking an Assistant Reservation Manager to join our reservations team. You will handle guest inquiries, process bookings, and maintain our property management systems to maximise occupancy and guest satisfaction.

Based at our North Kuta beachfront resort, you will collaborate with guest relations, food & beverage, housekeeping and finance to ensure seamless guest experiences from booking to departure. Fluency in English is essential; other languages a plus.