Assistant Reservation Manager (La Brisa)

PT. LYD Management Bali; Kuta Utara; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

La Brisa Bali is seeking an Assistant Reservation Manager to join our reservations team. You will handle guest inquiries, process bookings, and maintain our property management systems to maximise occupancy and guest satisfaction.

Based at our North Kuta beachfront resort, you will collaborate with guest relations, food & beverage, housekeeping and finance to ensure seamless guest experiences from booking to departure. Fluency in English is essential; other languages a plus.

Qualifications

• Proven experience in a reservations department or similar hospitality role.
• Experience with beach clubs or dynamic F&B venues is a plus.
• Strong written and verbal English communication.

Responsibilities

• Process guest reservations accurately through calls, emails, and online channels.
• Respond to guest inquiries with detailed information on facilities and offers.
• Maintain up-to-date guest profiles and booking details in the system.
• Coordinate with guest relations, Floor, Culinary, Housekeeping and Finance for seamless experiences.
• Manage group bookings and event reservations with coordinators.
• Handle modifications, cancellations and amendments per cancellation policies.
• Provide excellent customer service and resolve guest concerns professionally.

Skills

PMS proficiency

Reservation management

Guest relations

English communication

Tools

PMS

Job description

About the role
We are seeking an Assistant Reservation Manager to join the team at La Brisa, part of LYD Bali Group, operating at our dynamic beachfront property La Brisa located in North Kuta, Bali. This is a full-time position that plays a crucial role in ensuring seamless guest experiences from the moment of booking through arrival and departure. As Assistant Reservation Manager, you will support the smooth operation of our reservations department, managing guest enquiries, processing bookings, and maintaining our property management systems. This role is essential to maximising occupancy, ensuring guest satisfaction, and contributing to the overall revenue performance of La Brisa.

Key responsibilities

Processing guest reservations accurately and efficiently through various booking channels including direct calls, emails, and online platforms

Responding promptly to guest enquiries and providing detailed information about table types, facilities, and special offers

Maintaining accurate and up-to-date records in the system, including guest profiles and booking details

Coordinating with other departments including guest relations, Floor, Culinary, Housekeeping and Finance to ensure seamless guest experiences

Managing group bookings and special event reservations, liaising with event coordinators and group leaders

Handling modifications, cancellations and amendments to reservations whilst adhering to cancellation policies

Providing exceptional customer service and resolving guest concerns with professionalism and tac

What we're looking for

Proven experience working in a reservations department or similar hospitality role, preferably in a beach club/other dynamic F&B venues

Strong proficiency with property management systems (PMS) and booking platforms

Excellent written and verbal communication skills in English; proficiency in additional languages such as Mandarin, Japanese or Korean is advantageous

Outstanding customer service orientation with the ability to remain calm and professional under pressure

Strong organisational and multitasking abilities with meticulous attention to detail

Proficiency in Microsoft Office applications including Excel and Word

A high level of accuracy and reliability in record-keeping and data entry

Flexibility to work shifts including weekends and public holidays as required by operational needs

Knowledge of the Bali tourism industry and local attractions would be beneficial

About Us
PT. LYD Management Bali is a respected hospitality management company dedicated to delivering exceptional guest experiences at our premium properties in Bali. La Brisa is a dynamic beachfront resort that combines comfort and authentic Balinese hospitality. Our mission is to create memorable experiences for every guest whilst maintaining the highest standards of service excellence. We pride ourselves on our professional team, innovative approach to hospitality management, and commitment to sustainable tourism practices. We are passionate about developing our staff and providing a workplace where talent thrives and careers flourish.