Reservation Agent (Front Desk) - Bali Beachfront

White Rock Beach Clube

Kuta Selatan

Vor Ort

IDR 46.872.000 - 66.960.000

Vollzeit

Vor 2 Tagen

Sei unter den ersten Bewerbenden

Eine vollständige Bewerbung in einer Minute

Maßgeschneiderter Lebenslauf und Anschreiben – versandbereit.

Schaffe es an den ATS-Filtern vorbei

Zusammenfassung

White Rock Beach Club is seeking a Reservation (Daily Worker) to join our Front Office & Guest Services team at our beachfront property in Kuta Selatan, Bali. This full-time role places you as the first point of contact for guests, handling reservations and delivering exceptional service that sets the tone for their stay.

You will process bookings, provide rate and package information, and coordinate with housekeeping to ensure guest satisfaction.

Qualifikationen

Experience in a reservation, booking or customer service role.
Excellent English communication; Bahasa Indonesia useful.
Proficiency with reservation systems and booking platforms.

Aufgaben

Process and manage guest reservations via phone, email, and online channels.
Provide information on room types, rates, amenities and packages.
Confirm bookings and ensure guest details are accurate in the system.
Handle modifications and cancellations professionally.
Manage group reservations and special requests for guest satisfaction.
Coordinate with housekeeping and other departments to prep rooms.
Address guest inquiries and escalate complex issues to management when needed.
Maintain up-to-date records of reservations and communications.
Assist with front desk operations during peak times.
Upsell room upgrades and services to contribute to revenue.

Kenntnisse

Reservation experience

Customer service

English fluency

Bahasa Indonesia

Reservation systems

Tools