Guest Reservations & Dive Resort Specialist

PT Celebes Divers : Kuda Laut Boutique Dive Resort; Manado; On-site; IDR 50,220,000 - 83,700,000; Full time

Job summary

PT Celebes Divers : Kuda Laut Boutique Dive Resort on Siladen Island seeks a full-time Reservations Officer. On-site role handling booking requests via email, phone, and online platforms; maintain reservations records; coordinate availability with the resort; confirm guest details and payment information.

You will respond to inquiries about accommodation, diving packages, and transport; provide clear and timely pre-arrival communication; work closely with front office and operations to ensure

Qualifications

• Candidates should demonstrate strong customer service and communication abilities.
• Proficient emailing and correspondence formatting, with attention to etiquette and clarity.
• Sales skills to promote resort offerings and upsell packages.
• Proficiency in English; additional Indonesian or foreign languages are a plus.
• Attention to detail and strong organizational abilities.
• Familiarity with basic office software (email, spreadsheets, reservation tools).
• Prior hospitality/travel or dive resort operations experience is beneficial.

Responsibilities

• Handle booking requests via email, phone, and online platforms.
• Prepare and update reservation records; coordinate availability with the resort.
• Confirm guest details and payment information; ensure accurate data entry.
• Respond to questions about accommodation, diving packages, and transportation.
• Provide clear and timely communication before guest arrival.
• Collaborate with front office and operations to ensure smooth occupancy and guest experience.

Skills

Customer service

Communication skills

Sales skills

English proficiency

Attention to detail

Organization

Office software

Hospitality experience

Team collaboration

Tools

Reservation software

Spreadsheets

Job description

PT Celebes Divers : Kuda Laut Boutique Dive Resort on Siladen Island seeks a full-time Reservations Officer. On-site role handling booking requests via email, phone, and online platforms; maintain reservations records; coordinate availability with the resort; confirm guest details and payment information.

You will respond to inquiries about accommodation, diving packages, and transport; provide clear and timely pre-arrival communication; work closely with front office and operations to ensure