Reservations & Guest Experience Specialist

Mandai Wildlife Group; Tenrigangkae; On-site; IDR 44,640,000 - 66,960,000; Part time

Job summary

Mandai Wildlife Group in Tenrigangkae, Sulawesi Selatan, is seeking a dedicated customer service representative. The role involves handling guest inquiries, managing reservations, and performing front desk operations in a professional and friendly manner.

The ideal candidate will have customer service experience, strong communication skills, and the ability to work in a dynamic environment. This position requires a commitment of 3-4 days per week, including weekends.

Qualifications

• Must have prior customer service experience.
• Strong problem-solving and adaptability skills required.
• Able to commit 3–4 days per week including weekends.

Responsibilities

• Respond to customer inquiries via email, text, and phone.
• Promote and manage bookings while maintaining records.
• Coordinate with internal teams for customer satisfaction.

Skills

Customer service experience

Proficiency in Microsoft Outlook

Strong verbal communication

Organizational skills

Problem-solving skills

Education

GCE O' Levels or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Mandai Wildlife Group in Tenrigangkae, Sulawesi Selatan, is seeking a dedicated customer service representative. The role involves handling guest inquiries, managing reservations, and performing front desk operations in a professional and friendly manner.

The ideal candidate will have customer service experience, strong communication skills, and the ability to work in a dynamic environment. This position requires a commitment of 3-4 days per week, including weekends.