Guest Reservations Specialist — Elevate Every Stay

The Luxury Collection; Komodo; On-site; IDR 111,600,000 - 156,240,000; Full time

Job summary

The Luxury Collection Hotels & Resorts in Labuan Bajo, Indonesia, is seeking a Reservations Associate to join our team. You will process reservation requests received by phone, fax, or mail, verify room availability and rates, and explain guarantees and cancellation policies to callers.

Assist guests with special requests, input data into the reservation system, and follow company policies while maintaining professional appearance and confidentiality.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate; explain guarantees, special rate, and cancellation policies.
• Input and access data in reservation system; indicate special reservation types with correct codes and rates.
• Follow escalation procedures when addressing guest concerns.

Education

High school diploma or GED

Job description

The Luxury Collection Hotels & Resorts in Labuan Bajo, Indonesia, is seeking a Reservations Associate to join our team. You will process reservation requests received by phone, fax, or mail, verify room availability and rates, and explain guarantees and cancellation policies to callers.

Assist guests with special requests, input data into the reservation system, and follow company policies while maintaining professional appearance and confidentiality.