Mandarin-Speaking Ap Specialist - Indonesia

Pt Yonyou Network Indonesia; Jawa Barat; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Competitive starting salary

Comprehensive training program

Friendly Bogor office

Job summary

Pt Yonyou Network Indonesia is seeking a Customer Service Advisor to join the Bogor, West Java team. This on-site role focuses on delivering high-quality customer service, resolving inquiries, processing orders, and maintaining precise records to ensure smooth operations and customer satisfaction.

Working in a supportive office, you will interact directly with customers and colleagues, contributing to a collaborative environment and building lasting relationships within the Bogor community.

Qualifications

• Previous experience in a customer-facing role is highly desirable.
• Excellent communication, listening, and problem-solving skills.
• A positive attitude and a passion for helping customers.
• Ability to work effectively in a fast-paced, team-oriented environment.

Responsibilities

• Provide frontline customer support via phone, email, and in-person interactions.
• Address customer queries, complaints, and requests promptly and effectively.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain detailed records of customer interactions and transactions in the company's database.
• Collaborate with team members and other departments to ensure seamless service delivery.

Skills

Customer-facing

Communication

Problem-solving

Tools

CRM software

Job description

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Our client is seeking a highly motivated and customer-focused Customer Service Advisor to join their team in Bogor, West Java . This role is central to delivering exceptional service, handling customer inquiries, and resolving issues with professionalism and efficiency. You will be an integral part of a supportive team dedicated to ensuring customer satisfaction and building lasting relationships. Working on-site, you will have direct interaction with customers and colleagues, fostering a collaborative and dynamic work environment focused on achieving service excellence within the vibrant community of Bogor .

About the Role

Our client is seeking a highly motivated and customer-focused Customer Service Advisor to join their team in Bogor, West Java . This role is central to delivering exceptional service, handling customer inquiries, and resolving issues with professionalism and efficiency. You will be an integral part of a supportive team dedicated to ensuring customer satisfaction and building lasting relationships. Working on-site, you will have direct interaction with customers and colleagues, fostering a collaborative and dynamic work environment focused on achieving service excellence within the vibrant community of Bogor .

Key Responsibilities

• Provide frontline customer support via phone, email, and in-person interactions.
• Address customer queries, complaints, and requests promptly and effectively.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain detailed records of customer interactions and transactions in the company's database.
• Collaborate with team members and other departments to ensure seamless service delivery.

Requirements

• Previous experience in a customer-facing role is highly desirable.
• Excellent communication, listening, and problem-solving skills.
• A positive attitude and a passion for helping customers.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Familiarity with basic computer operations and customer management software.

Benefits

• Competitive starting salary and potential for raises based on performance.
• Comprehensive training program to ensure success in the role.
• Opportunity to work in a friendly and supportive office setting in Bogor