Customer Experience & Insights Lead

Lazuna Chicken; Makassar; Hybrid; IDR 53,568,000 - 93,744,000; Full time

Benefits offered by this job

Competitive salary

Flexible hybrid work

Health benefits

Paid vacation

Job summary

Lazuna Chicken in Makassar is seeking a Customer Experience Associate to engage with customers across channels and ensure positive, memorable interactions. This hybrid role combines remote flexibility with in-office collaboration to support inquiries, resolve issues, and build lasting relationships.

The ideal candidate has a high school diploma and strong communication skills, with a customer-centric mindset.

Qualifications

• High school diploma or equivalent qualification.
• Previous experience in a customer service or customer experience role is preferred.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving skills and a customer-centric mindset.
• Proficiency with common computer software and customer service tools.
• Ability to work effectively in a hybrid setting in Makassar.

Responsibilities

• Handle customer inquiries via phone, email, and chat, providing prompt and accurate assistance.
• Resolve customer issues and complaints efficiently, ensuring satisfactory outcomes.
• Guide customers through product features and services, offering helpful advice.
• Process customer requests, orders, and feedback accurately.
• Contribute to improving customer service processes and standards.
• Maintain detailed records of customer interactions and transactions in the CRM system.

Skills

Customer service

Communication skills

Active listening

Interpersonal skills

Problem-solving

CRM software

Education

High school diploma

Tools

CRM system

Job description

Customer Experience Associate

Our client is seeking an enthusiastic and dedicated Customer Experience Associate to join their team in Makassar . This role is pivotal in ensuring every customer interaction is positive and memorable, contributing to overall customer satisfaction and loyalty. You will be at the forefront of customer engagement, handling inquiries, resolving issues, and providing support that exceeds expectations. This hybrid position allows for a balance between remote flexibility and in-office collaboration, fostering a dynamic work environment within South Sulawesi . We are looking for individuals passionate about service and adept at building strong customer relationships.

About the Role

Our client is seeking an enthusiastic and dedicated Customer Experience Associate to join their team in Makassar . This role is pivotal in ensuring every customer interaction is positive and memorable, contributing to overall customer satisfaction and loyalty. You will be at the forefront of customer engagement, handling inquiries, resolving issues, and providing support that exceeds expectations. This hybrid position allows for a balance between remote flexibility and in-office collaboration, fostering a dynamic work environment within South Sulawesi . We are looking for individuals passionate about service and adept at building strong customer relationships.

Key Responsibilities

• Manage customer inquiries via phone, email, and chat, providing prompt and accurate assistance.


• Resolve customer issues and complaints efficiently, ensuring satisfactory outcomes.


• Guide customers through product features and services, offering helpful advice.


• Process customer requests, orders, and feedback accurately.


• Contribute to improving customer service processes and standards.


• Maintain detailed records of customer interactions and transactions in the CRM system.

Requirements

• High school diploma or equivalent qualification.


• Previous experience in a customer service or customer experience role is preferred.


• Excellent communication, active listening, and interpersonal skills.


• Strong problem-solving skills and a customer-centric mindset.


• Proficiency with common computer software and customer service tools.


• Ability to work effectively in a hybrid setting in Makassar .

Benefits

• Competitive salary and performance-based rewards.


• Health and wellness benefits package.


• Opportunities for continuous learning and professional development.


• Flexible hybrid work arrangements.


• A positive and supportive team culture.


• Paid vacation and holidays.

Management Consultant, Customer Experience

Our client is seeking a passionate Management