Boutique Front Desk & Guest Experience Specialist

Tugu Hotels & Restaurants; Jakarta Utara; On-site; IDR 36,000,000 - 60,000,000; Full time

Job summary

Tugu Hotels & Restaurants in Jakarta seeks a friendly, professional front desk host to warmly welcome guests, manage check-in/out, and respond to inquiries with attention to detail. You will share local recommendations, assist with reservations, and ensure boutique standards are consistently met for a memorable stay.

Join a boutique hospitality team in a stylish setting, delivering personalized service, guiding hotel tours, and contributing to guest satisfaction through thoughtful interactions.

Qualifications

• Min education: High School/Vocational School (Hospitality or related field preferred)
• Strong communication skills, personable, and detail-oriented
• Prior experience in hotels or boutique hotels is highly preferred

Responsibilities

• Greet guests warmly in a friendly, professional manner and assist with their needs
• Handle check-in and check-out processes efficiently and accurately
• Manage reservations and respond to guest inquiries with attention to detail
• Provide comprehensive information about the hotel, facilities, and local recommendations
• Ensure service excellence in line with boutique hospitality standards
• Conduct engaging and informative hotel tours for guests

Skills

Communication skills

Personable

Detail-oriented

Guest service

Education

High School/Vocational

Job description

Tugu Hotels & Restaurants in Jakarta seeks a friendly, professional front desk host to warmly welcome guests, manage check-in/out, and respond to inquiries with attention to detail. You will share local recommendations, assist with reservations, and ensure boutique standards are consistently met for a memorable stay.

Join a boutique hospitality team in a stylish setting, delivering personalized service, guiding hotel tours, and contributing to guest satisfaction through thoughtful interactions.