Guest Experience Specialist – Front Desk

Diradja Hotel; Jakarta Pusat; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

Diradja Hotel Jakarta is looking for a Front Desk Agent to warmly welcome guests, handle check-in/check-out duties, and ensure a smooth arrival experience in a busy city hotel. The role requires strong English communication and excellent guest service skills.

Experience with Online Travel Agencies (OTAs) and a proactive, adaptable mindset are a plus. Join our team in central Jakarta to deliver memorable hospitality experiences and support daily front desk operations.

Qualifications

• Prior hospitality experience is preferred.
• Good command of English, both spoken and written.
• Strong interpersonal skills with a positive attitude; creative, disciplined, innovative, and adaptable.
• Experience in managing Online Travel Agents (OTA) will be an added advantage.

Skills

Hospitality experience

English proficiency

Interpersonal skills

Adaptability/innovation

Tools

OTA management

Job description

Diradja Hotel Jakarta is looking for a Front Desk Agent to warmly welcome guests, handle check-in/check-out duties, and ensure a smooth arrival experience in a busy city hotel. The role requires strong English communication and excellent guest service skills.

Experience with Online Travel Agencies (OTAs) and a proactive, adaptable mindset are a plus. Join our team in central Jakarta to deliver memorable hospitality experiences and support daily front desk operations.