Hospitality Front Desk Agent: Create Memorable Stays

Pengiklan Anonim; Jawa Barat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Hilton Jakarta welcomes a Front Desk Agent to be the first point of contact for guests, handling check-ins, check-outs, and inquiries to ensure a smooth stay.

You will deliver warm hospitality, upsell hotel services, resolve guest concerns promptly, and maintain accurate payments and guest records to support a memorable experience. This full-time onsite role offers a vibrant team environment and opportunities to grow in guest-service excellence.

Qualifications

• Experience in front desk or guest services is preferred.
• Excellent communication skills in English and local language.
• Ability to handle payments accurately and securely.

Responsibilities

• Greet guests upon arrival and complete check-in with room assignment and keys.
• Assist with check-out, verify charges, and process payments using the POS system.
• Provide hotel information and local area details to guests.
• Promote hotel services and amenities to maximize revenue.
• Respond to guest requests and resolve concerns with care and urgency.

Skills

Customer service

Communication

Upselling

Hospitality

Tools

Point-of-sale system

Job description

Hilton Jakarta welcomes a Front Desk Agent to be the first point of contact for guests, handling check-ins, check-outs, and inquiries to ensure a smooth stay.

You will deliver warm hospitality, upsell hotel services, resolve guest concerns promptly, and maintain accurate payments and guest records to support a memorable experience. This full-time onsite role offers a vibrant team environment and opportunities to grow in guest-service excellence.