Guest Experience & Reservations Officer - Bali

Potato Head Group; Provinsi Bali; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Desa Potato Head Bali, part of the Potato Head Group, seeks a Service Center Officer to handle guest inquiries, coordinate reservations, and follow through on service requests across Desa. Reporting to the Service Center Supervisor, you will connect guests with the right teams and provide clear, timely support by phone and WhatsApp.

A major part of the role is making everyday arrangements easy for guests, from booking a table to planning an activity during their stay.

Qualifications

• Experience in guest services in hotel/restaurant setting.
• Excellent communication, multitasking and time management skills.
• Familiarity with guest service systems and CRM software.

Responsibilities

• Handle incoming calls and guest concerns with clear, timely communication.
• Manage WhatsApp messages, reservations, and group bookings for F&B.
• Coordinate with departments to resolve guest needs and escalate urgent matters when required.
• Maintain accurate records of guest interactions and resolutions.

Skills

Guest service

Excellent communication

Multitasking

Time management

Record-keeping

CRM familiarity

Education

High school diploma

Tools

CRM software

Job description

Desa Potato Head Bali, part of the Potato Head Group, seeks a Service Center Officer to handle guest inquiries, coordinate reservations, and follow through on service requests across Desa. Reporting to the Service Center Supervisor, you will connect guests with the right teams and provide clear, timely support by phone and WhatsApp.

A major part of the role is making everyday arrangements easy for guests, from booking a table to planning an activity during their stay.